Multi-Location Customer Service Specialist

Full- time

The individual selected for this role will be expected to work at stores within a20 mile radius of Store #2930 , located at: 2421 US Highway 70 SE, Hickory, NC 28602

Additional stores supported include:

Store #2187 located at: 243 Avery Ave, Morganton, NC 28655 3102

Store #2379 located at: 210 1St Ave Ne, Hickory, NC 28601 6208

Store #2507 located at: 324 Wilkesboro Ave, North Wilkesboro, NC 28659 4228

Store #2537 located at: 171 Boone Heights Dr Ste C, Boone, NC 28607 4978

Store #2794 located at: 202 Harper Ave Nw Ste D, Lenoir, NC 28645 5196

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.