Job Title: Member Service Representative II
Job Location: Dearborn, MI
Job Category: Banking / Investing

Member Service Representative II

Build relationships. Find opportunities. Help members move forward.

$20.00–$25.00/hour | Full-Time | In-Branch

At Chief Financial Credit Union, great service starts with listening—and it grows when you recognize another way to help. A conversation about a checking account might reveal a need for a better savings option, a loan, or a digital tool that makes everyday banking easier.

As a Member Service Representative II at our Dearborn branch, you’ll handle complex transactions and member concerns with confidence. You’ll also take an active role in growing member relationships: asking thoughtful questions, recommending relevant solutions, and contributing to branch and Credit Union goals.

This is a senior service role without direct supervisory responsibility. You’ll serve members daily while sharing your knowledge and strong service habits with newer teammates.

What You’ll Do

• Assist members in person, by phone, and through other assigned service channels.
• Independently handle complex transactions, advanced account maintenance, and higher-level service requests.
• Open, close, and maintain consumer accounts in accordance with Credit Union procedures.
• Ask questions that uncover members’ financial needs and recommend appropriate accounts, loans, services, and digital solutions.
• Follow through on opportunities and referrals, helping members take the next step toward a solution.
• Contribute to individual, branch, and Credit Union service and growth goals through consistent, needs-based conversations.
• Research and resolve member concerns within your authority, aiming to provide a complete answer whenever possible.
• Use sound judgment to identify exceptions, higher-risk situations, and matters that need escalation.
• Balance your cash drawer and complete end-of-day procedures accurately.
• Protect member information by following verification, confidentiality, security, and fraud-prevention procedures.
• Keep records, reports, and transaction documentation accurate and timely.
• Support newer employees by answering questions, sharing knowledge, and modeling effective member conversations.
• Help maintain a professional, organized, and welcoming branch environment.

What Makes You a Great Fit

You’re confident with the everyday work of a branch and ready to take ownership of more complex situations. You know that sales and service work together: you listen carefully, make a relevant recommendation, and follow through without making a member feel pressured.

We’re looking for someone with:

• A high school diploma or GED.
• One to three years of similar or related experience.
• Experience handling financial transactions and servicing accounts accurately.
• A track record of identifying customer or member needs and recommending relevant products or services.
• The confidence to initiate conversations, make referrals, and work toward branch and Credit Union goals.
• The ability to resolve many member questions independently while recognizing when to escalate.
• Strong communication skills, discretion, and tact with members and coworkers.
• A working knowledge of financial products, digital services, account security, and internal controls.
• Comfort learning and using core banking systems and other technology.
• A willingness to mentor peers and contribute to a strong branch team.

Pay, Benefits, and Schedule

Pay: $20.00–$25.00 per hour, based on relevant experience, skills, and qualifications.

Chief offers Blue Cross Blue Shield PPO and BCN HMO medical options with a $500 deductible, employer contributions toward medical, dental, and vision premiums, an eligible medical insurance waiver rebate, a 401(k) employer contribution, $50,000 in employer-paid life insurance, employer-paid short-term and long-term disability coverage, paid holidays, vacation and PTO, and tuition reimbursement after one year of employment, subject to program terms.

This is a full-time, in-branch position. The regular schedule is Monday–Friday, 8:40 a.m.–5:15 p.m., with rotating late nights until 6:00 p.m. and rotating Saturdays from 8:45 a.m.–12:15 p.m. The role may occasionally support another Chief location as needed.

This position requires the ability to sit or stand for extended periods, use computers and standard branch equipment, and occasionally lift or move items weighing up to 20 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential responsibilities of the position.

If you’re ready to solve tougher problems, grow member relationships, and help your branch reach its goals, apply today.