Highlights
We're looking for a MSP Support Technician/Engineer II to bridge the gap between frontline help desk support and senior engineering, owning escalations that require deeper technical investigation. You'll work hands-on across cloud, network, and on-prem environments to resolve complex issues for a diverse portfolio of clients, while mentoring junior technicians along the way.
Numbers & Facts
| Location | San Antonio, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Website | https://www.prg-usa.com/ |
Description
Position Overview:
We're looking for a MSP Support Technician/Engineer II to bridge the gap between frontline help desk support and senior engineering, owning escalations that require deeper technical investigation. You'll work hands-on across cloud, network, and on-prem environments to resolve complex issues for a diverse portfolio of clients, while mentoring junior technicians along the way.
Required Skills:
- 3+ years of experience in a managed services or IT support environment
- Solid working knowledge of Microsoft 365 administration
- Experience administering Windows Server and Active Directory environments
- Core networking fundamentals (TCP/IP, DNS, DHCP, VLAN configuration)
- Hands-on firewall configuration and troubleshooting
- Experience with business-class/enterprise switches
- Familiarity with VPN setup and remote access troubleshooting
- Experience working in a PSA/RMM platform (ConnectWise a plus)
- Must hold a valid driver's license with reliable personal transportation for occasional site visits
Preferred Skills:
- Industry certifications (Network+, Security+, CCNA, or Microsoft credentials)
- Exposure to Azure or other cloud platforms
- Voice/SIP troubleshooting experience (AbsoluteVoice, Netsapiens, or similar)
- Backup and disaster recovery tools (Datto, Veeam, etc.)
- Identity and access management (Intune, Conditional Access, MFA)
- Familiarity with endpoint detection/response and broader security tooling
Responsibilities:
- Act as the go-to escalation resource when Tier 1 technicians need deeper troubleshooting support
- Resolve issues spanning Microsoft 365, Active Directory, network infrastructure, and security
- Maintain and troubleshoot firewalls, switching, wireless networks, and VLAN segmentation
- Investigate and resolve voice/SIP connectivity problems
- Provide support for virtualized environments, physical servers, and storage systems
- Own ticket resolution within SLA targets and document work in ConnectWise/IT Glue
- Rotate through on-call coverage as part of the team schedule
- Contribute to client onboarding, M365 migrations, and infrastructure improvement projects
- Provide informal mentorship and knowledge-sharing with Tier 1 staff
Benefits:
- Medical/health coverage
- 401(k) retirement plan
- Stipend for on-call participation
- Reimbursement for relevant certifications
- Clear path for career growth
About Company
Established in 2001, Peyton Resource Group is a solution-based staffing company that matches businesses with top talent for short-term, long-term or permanent needs.
People are a business’s most valuable asset. Peyton Resource Group is dedicated to helping companies find the best talent, matching professionals with jobs where they will thrive.
With locations in Dallas/Fort Worth, San Antonio and Austin, we are available to serve your staffing needs throughout Texas and across the country.