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MSP Support Technician / Engineer II

Peyton Resource Group

San Antonio, TX

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JOB DETAILS
SKILLS
Bridge Building, CCNA - Cisco Certified Network Associate, Civil Engineering, Cloud Computing, CompTIA Network+, CompTIA Security+, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Disaster Recovery, Driver's License, Firewall Administration, Firewalls, Help Desk, Identify Issues, Identity Data Management, Information Technology & Information Systems, Machine Tool, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Server, Microsoft Windows System Administration, Network Administration/Management, Network Security, Network Switching, On Call, Onboarding, Problem Solving Skills, Reimbursement, Remote Access, SIP (Session Initiation Protocol), Service Level Agreement (SLA), Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Testing, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Virtualization, Wireless Communications
LOCATION
San Antonio, TX
POSTED
2 days ago

Position Overview:

We're looking for a MSP Support Technician/Engineer II to bridge the gap between frontline help desk support and senior engineering, owning escalations that require deeper technical investigation. You'll work hands-on across cloud, network, and on-prem environments to resolve complex issues for a diverse portfolio of clients, while mentoring junior technicians along the way.


Required Skills:
  • 3+ years of experience in a managed services or IT support environment
  • Solid working knowledge of Microsoft 365 administration
  • Experience administering Windows Server and Active Directory environments
  • Core networking fundamentals (TCP/IP, DNS, DHCP, VLAN configuration)
  • Hands-on firewall configuration and troubleshooting
  • Experience with business-class/enterprise switches
  • Familiarity with VPN setup and remote access troubleshooting
  • Experience working in a PSA/RMM platform (ConnectWise a plus)
  • Must hold a valid driver's license with reliable personal transportation for occasional site visits


Preferred Skills:
  • Industry certifications (Network+, Security+, CCNA, or Microsoft credentials)
  • Exposure to Azure or other cloud platforms
  • Voice/SIP troubleshooting experience (AbsoluteVoice, Netsapiens, or similar)
  • Backup and disaster recovery tools (Datto, Veeam, etc.)
  • Identity and access management (Intune, Conditional Access, MFA)
  • Familiarity with endpoint detection/response and broader security tooling


Responsibilities:
  • Act as the go-to escalation resource when Tier 1 technicians need deeper troubleshooting support
  • Resolve issues spanning Microsoft 365, Active Directory, network infrastructure, and security
  • Maintain and troubleshoot firewalls, switching, wireless networks, and VLAN segmentation
  • Investigate and resolve voice/SIP connectivity problems
  • Provide support for virtualized environments, physical servers, and storage systems
  • Own ticket resolution within SLA targets and document work in ConnectWise/IT Glue
  • Rotate through on-call coverage as part of the team schedule
  • Contribute to client onboarding, M365 migrations, and infrastructure improvement projects
  • Provide informal mentorship and knowledge-sharing with Tier 1 staff


Benefits:
  • Medical/health coverage
  • 401(k) retirement plan
  • Stipend for on-call participation
  • Reimbursement for relevant certifications
  • Clear path for career growth

About the Company

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Peyton Resource Group

Established in 2001, Peyton Resource Group is a solution-based staffing company that matches businesses with top talent for short-term, long-term or permanent needs. People are a business’s most valuable asset. Peyton Resource Group is dedicated to helping companies find the best talent, matching professionals with jobs where they will thrive. With locations in Dallas/Fort Worth, San Antonio and Austin, we are available to serve your staffing needs throughout Texas and across the country.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.prg-usa.com/