Job Title: Dynamics 365 CRM Architect
Job Summary
We are seeking an experienced
Dynamics 365 CRM Architect
to lead the design, architecture, and delivery of scalable CRM solutions. The ideal candidate will have deep expertise in Dynamics 365, strong technical leadership skills, and the ability to align business requirements with robust technical architectures.
Key Responsibilities
Define and design
end to end architecture
for Dynamics 365 CRM solutions
Lead solution design and technical architecture discussions with stakeholders
Translate business requirements into scalable, secure, and high performing CRM solutions
Provide governance, best practices, and design standards across implementations
Architect integrations between D365 CRM and other enterprise systems (ERP, Azure services, third party apps)
Oversee customization including
plugins, workflows, PCF components, and client scripting
Guide development teams and review code to ensure quality and compliance with architecture
Design
data models, security models, and application integrations
Ensure optimal usage of
Power Platform (Power Apps, Power Automate, Power BI)
Lead performance optimization, troubleshooting, and solution enhancements
Support pre sales activities including solution proposals and estimations
Required Skills
Qualifications
10+ years of overall IT experience with
strong expertise in Dynamics 365 CRM
Proven experience as a
Solution/Technical Architect in D365 CRM projects
Deep understanding of:
D365 CRM architecture and customization
Dataverse, entities, forms, views, and security model
Plugins, workflows, JavaScript, and PCF development
Strong experience with:
Power Platform (Power Apps, Power Automate, Power BI)
Azure services (Logic Apps, Functions, Service Bus, API Management)
Integration patterns (REST APIs, middleware, data migration tools)
Proficiency in
.NET, C#, and web technologies
Experience with
DevOps, CI/CD pipelines, and source control (Git/Azure DevOps)
Preferred Skills
Experience with
Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
Knowledge of
Customer Insights, Omnichannel, or Copilot features
Experience in
enterprise scale CRM transformations
Strong understanding of
security, compliance, and governance frameworks
Certifications in:
Microsoft Certified: Dynamics 365 Solution Architect
Power Platform Architect certifications
Key Competencies
Strong leadership and mentoring skills
Excellent stakeholder and client management
Strategic thinking and solution design expertise
Problem solving and decision making ability
Strong communication and presentation skills
Work Environment
Client facing leadership role
Hybrid / Onsite depending on project requirements
Involvement in large scale digital transformation initiatives