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MS Associate

TRC Talent Solutions

  • Berkeley Lake, GA
  • 30+ days ago
  • Remote
  • $20 Per Hour
  • Temporary

Highlights

This role provides white glove customer service and contact center support via phone and email, assisting customers, field locations, and internal teams with order-related inquiries, delivery updates, and product information in a fast-paced environment. Essential Job Duties & Responsibilities:Handle inbound calls and emails related to order status, deliveries, credits, and product inquiries.

Numbers & Facts

LocationBerkeley Lake, GA (
Remote
)
Job TypeTemporary

Description

Job Title: Contact Center Representative
 
Job Type: Temporary to hire
Location: Remote (Must be local for training - Duluth, GA)
Shift: 1st (Must be flexible to work any day) 
Pay: $20/hour.
 
Position Overview
This role provides white glove customer service and contact center support via phone and email, assisting customers, field locations, and internal teams with order-related inquiries, delivery updates, and product information in a fast-paced environment.
 
Essential Job Duties & Responsibilities:

  • Handle inbound calls and emails related to order status, deliveries, credits, and product inquiries

  • Accurately log and manage all interactions in an internal ticketing system, ensuring timely resolution and follow-up

  • Process orders efficiently and with attention to detail

  • Provide professional, courteous, and customer-focused service at all times

  • Identify issues and offer solutions to meet customer needs

  • Communicate clearly and effectively across all interactions

  • Maintain working knowledge of systems, products, and processes

  • Meet performance expectations for productivity, quality, and documentation

  • Assist with additional tasks or projects as needed

Qualifications & Requirements:

  • Previous call center or customer service experience preferred

  • Strong communication skills (verbal and written)

  • Ability to multitask and navigate multiple systems

  • Organized with strong time management skills

  • Professional and customer-focused attitude

  • Reliable and punctual

  • Team-oriented with attention to detail

  • Flexible schedule, including weekends as needed

  • 3+ years of contact center experience preferred

  • Basic computer skills required; experience with ERP systems (e.g., SAP) a plus

  • Proficiency in Microsoft Office (Word, Excel)

  • Ability to sit and work at a computer for extended periods

  • Ability to use a computer and phone simultaneously

  •  

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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