About the role
We are seeking a motivated and customer-focused Managed Print Specialist to support the growth and management of our Managed Print Services (MPS) business. This role partners closely with Account Executives and customers to identify opportunities, conduct print assessments, manage contract renewals, perform quarterly business reviews, and drive new business development. The ideal candidate is organized, proactive, and skilled at building strong customer relationships while maintaining a healthy sales pipeline.
Key Responsibilities
Managed Print Sales Support
- Assist sales representatives with Managed Print Services sales appointments.
- Conduct customer print environment assessments and walk-throughs.
- Prepare assessment reports and support the development of MPS proposals.
- Coordinate quote and proposal creation by providing assessment documentation to internal support teams.
Account Management & Contract Renewals
- Manage and complete assigned MPS contract renewals each quarter.
- Convert existing customers and identify opportunities to expand Managed Print Services agreements.
- Follow up on customer requests and action items resulting from Quarterly Business Reviews (QBRs).
Quarterly Business Reviews
- Conduct assigned QBRs by gathering:
- Meter readings
- Customer invoices
- Customer satisfaction survey results
- Analyze account activity and identify opportunities to introduce additional HP and Sharp equipment.
- Present findings and recommendations to customers and internal stakeholders.
Business Development
- Prospect for new MPS opportunities through cold calling and customer outreach.
- Partner with Account Executives to uncover and pursue new business opportunities.
- Develop strategies to expand MPS offerings within existing customer accounts.
Program & Pipeline Management
- Identify accounts requiring enrollment in EKM and coordinate setup with the appropriate teams.
- Maintain an accurate and active sales pipeline.
- Participate in bi-monthly pipeline reviews with Sales Management.
- Submit monthly pipeline reports by the required deadline.
- Conduct monthly strategy meetings with assigned sales representatives to discuss:
- Quarterly Business Reviews
- Contract renewals
- EKM opportunities
- Pipeline growth initiatives
CRM & Reporting
- Accurately document daily activities, customer interactions, and sales opportunities in Salesforce.
- Maintain current account records and ensure data integrity within company systems.
Qualifications
- Previous experience in sales, account management, Managed Print Services, office technology, or a related field preferred.
- Strong communication, presentation, and relationship-building skills.
- Ability to identify customer needs and recommend solutions.
- Excellent organizational and time management skills.
- Comfortable with prospecting and cold calling.
- Experience with Salesforce or similar CRM platforms preferred.
- Proficiency with Microsoft Office applications.
- Ability to work independently while collaborating effectively with internal teams.
What Success Looks Like
- Consistently completes contract renewals and Quarterly Business Reviews on schedule.
- Drives growth through new customer acquisition and expansion opportunities within existing accounts.
- Maintains an accurate and healthy sales pipeline.
- Delivers exceptional customer service and account support.
- Contributes to increased Managed Print Services revenue and customer satisfaction.
Join our team and play a key role in helping customers optimize their print environments while driving growth through managed print solutions
Benefits
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match + Pension
- Work-life Balance
- Full Medical, Dental & Vision + HSA
- Life Insurance
- Local Volunteer Opportunities