Help New Residents Feel at Home From Day One
Are you a people-focused professional who enjoys building relationships, creating exceptional customer experiences, and making a meaningful difference in the lives of older adults? We are seeking a compassionate and organized Move-In Coordinator to join our senior living community.
In this role, you'll be responsible for coordinating the resident move-in process from start to finish while supporting community marketing, outreach, and sales efforts. You'll play a key role in ensuring new residents and their families experience a seamless transition and warm welcome into our community.
Why Join Us?
- Meaningful work that positively impacts seniors and their families
- Collaborative and supportive leadership team
- Opportunity to build relationships in the local community
- Dynamic role combining customer service, sales support, and resident engagement
- Growth opportunities within a respected senior living organization
Key Responsibilities
Resident Move-In Coordination
- Coordinate all aspects of the resident move-in process
- Ensure apartments are move-in ready and meet community standards
- Welcome new residents and review community services, including dining, activities, housekeeping, and transportation
- Ensure residents understand the Life Enrichment calendar and available programs
- Coordinate with housekeeping and other departments to support a smooth transition
- Conduct follow-up visits with new residents during their first week to address questions and concerns
Sales & Marketing Support
- Develop positive relationships with prospective residents and families
- Assist in implementing community marketing and sales initiatives
- Support networking and community outreach efforts
- Provide community tours to prospective residents when needed
- Maintain model apartments and presentation areas to community standards
- Communicate marketing, sales, and occupancy updates with community leadership
Resident & Family Engagement
- Send personalized cards, notes, and communications to prospects and residents
- Foster a welcoming, caring, and service-oriented environment
- Promote resident satisfaction and positive community experiences
Administrative Responsibilities
- Complete reports and documentation accurately and on time
- Maintain organized records and follow established policies and procedures
- Perform other duties as assigned
Qualifications
- Excellent communication and interpersonal skills
- Genuine compassion for older adults and a commitment to exceptional customer service
- Strong organizational and follow-up skills
- Ability to build rapport with residents, families, and prospects
- Professional, positive, and team-oriented attitude
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver's license required
Preferred Qualifications
- Experience in senior living, healthcare, hospitality, customer service, sales, or community relations
- Experience coordinating events, move-ins, customer onboarding, or resident services
- Familiarity with CRM systems and lead management processes is a plus
Physical & Work Requirements
- Ability to walk throughout the community and conduct tours
- Ability to occasionally lift and carry materials related to community events and resident move-ins
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Apply Today
If you're passionate about helping seniors, enjoy building meaningful connections, and thrive in a role that combines resident support with community outreach, we'd love to hear from you. Join our team and help create a welcoming experience for every new resident who calls our community home.