Move-In Coordinator

Responsible for ensuring that the resident move-in process is coordinated effectively and that residents and their families are fully informed and experience a high level of customer service in this process. Responsible for ensuring that the residents and the property comply with Indiana Rental Housing Tax Credit Program. This includes responsibility for compliance oversight for Move-Ins, Annual Recertifications, and State Reporting.

Job Duties/Responsibilities :

• Take inquiry calls from hospitals, families, etc., and provide quality appointments to include warm-up, presentation, tour and closing.
• Maintain model rooms for touring purposes, pending bed availability, daily.
• Ensure that responses to inquiries are handled properly, timely and with appropriate follow-up
• Follow up, to include telephone contact, personal correspondence, and on-site appointments with family members.
• Communicate closely with the Director of Marketing.
• Maintain a close working relationship with The Leadership Team to ensure appropriate and efficient decisions about prospective move-ins.
• Know unit availability at all times. When move-in determinations are made, works with Nursing and Environmental Services on appropriate unit selection.
• Actively participate in daily morning meetings when asked, to alert appropriate staff members of projected move-ins.
• Fulfill assigned duties in quarterly marketing plan.
• Exhibit excellent customer service skills at all times.
• Stay current on changes/modifications to Indiana Rental Housing Tax Credit Program
• Ensure that resident/applicant files are in compliance under the guidelines that are governed by Indiana Rental Housing Tax Credit program.
• Continue training with the Indiana Rental Housing Tax Credit Program Compliance.
• Process, verify, and document all income and asset information for resident move-ins and annual recertifications.
• Submit all annual reports to IHCDA.
• Perform other duties as assigned.

Education/Qualifications/Skills :

• Education or previous experience in the healthcare field is desirable.
• Has knowledge of and special sensitivity to the needs of the aging.
• Projects a confident, creditable professional image. Able to communicate effectively with potential residents and family members.
• Strong knowledge of reimbursement programs from payer sources and managed care referral processes.
• Ability to understand advertising, collateral material design/layout/production is desirable.
• Is a good listener and demonstrates empathy toward others.
• Communicate effectively, both orally and in writing.
• Ability to form working relationships with multiple and varied people and organizations and can relate professionally with all levels of facility staff.
• Demonstrate self-confidence and creativity.
• Self-motivated, goal-oriented, and able to work independently.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to maintain regular, punctual attendance, and to be flexible in work time; scheduling occasional evenings and weekends, as needed. Availability for weekend on-call responsibilities.
• Ability to work flexible hours, including occasional weekends and evenings, as admission activity dictates.
• Ability to present a well-groomed, confident, and creditable professional image at all times.
• Must meet the state’s licensing requirements for the class of the vehicle being operated and have a valid license.
• Established experience with Microsoft Office Suite.
• Hold current compliance certifications with IHCDA.
• Proven, solid knowledge of the various IHCDA programs.
• Ability to utilize a detail-oriented approach to compliance.
• Ability to work independently.
• Proficiency in the use of personal computers and related software application for compliance, as well as established experience with Microsoft Office Suite.