Move Coordinator

The Armstrong Company is seeking a high-energy Move Coordinator who will be responsible for managing the relocation process for residential moves. The Move Coordinator serves as the liaison between accounts, customers, sales, and various departments to ensure a smooth relocation process with an objective of delivering an excellent customer experience from start to finish.  The position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure a quality move from origin to destination. 

KEY RESPONSIBILITIES:

• Serve as single point of contact for all communications between customer and company throughout entire move process to ensure a smooth relocation and customer satisfaction.
• Responsible for creating/presenting move quotes and plans, submitting orders, and scheduling services.
• Responsible for ensuring all pre, day of, and post move services are clearly communicated to customer.
• Ensure appropriate job completion, including equipment pick-up and required paperwork.
• Monitor and track goods shipment status to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Communicate with client or booker about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS: 

• High school education or GED minimum. Associates/Bachelor's degree preferred.
• Experience with NetSuite, AS400, or similar tracking systems.
• Previous Customer Service experience working with internal and external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
• Excellent interpersonal skills; handle situations with internal and external customers as necessary
• Ability to work under deadlines and specific time frames.
• Strong attention to detail with excellent organizational skills.
• Prior moving industry experience preferred.
• Knowledge of LTL/FTL shipments, DOT regulations, and government bills of lading preferred.

PHYSICAL REQUIREMENTS:

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.