Mountain Outifitters Shop Supervisor

Job Title: SMO Supervisor

Department: Sundance Mountain Outfitters

Pay: $20.00-$22.00/hr

Shifts: 4 days per week, 10-hour shifts (8:00am - 6:00pm)

Must be available Saturdays or Sundays (sometimes both)

Holiday periods required (Dec 23rd - Jan 2nd, Jan 17th-19th, and Feb 14th-16th)

FSLA Status: Non-Exempt/Hourly

Summary:

The Mountain Outfitters Supervisor supports the Mountain Outfitter Manager in overseeing rental, retail, and repair operations at Sundance Mountain Outfitters. This role leads a team, ensures accurate rental documentation, delivers high-level guest service, and maintains smooth daily operations.

Responsibilities:

• Supervise, train, and support a team of up to 15 staff members.
• Ensure accurate rental fittings, binding settings, liability forms, and repair services.
• Maintain POS accuracy, cash handling, and troubleshoot system issues.
• Schedule staff, manage labor costs, and uphold service standards.
• Support retail operations: stocking, merchandising, inventory, and product knowledge.
• Perform and train others in tuning, waxing, and repair services.
• Partner with other resort departments to deliver seamless guest experiences.
• Promote sustainability and the Sundance brand story.

Qualifications:

• High school diploma; 3+ years rental experience and 2+ years as Ski/Snowboard Technician.
• Binding manufacturer certifications (can be obtained during training).
• Strong leadership, communication, and customer service skills.
• Ability to lift 25-50 lbs. and work on feet for long shifts in winter conditions.
• Must be 18+ years old.

Benefits:

• Employee discounts on dining and resort amenities
• Training and career development opportunities
• Supportive team environment
• Season Pass

Disclaimer:

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.