SUMMARY:
The Receptionistis responsible forcoordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff.The Receptionistwillbe responsible foransweringtelephones, schedulingclient services, performinginsurance verification,confirmingandreschedulingclient appointments, greetingandassistingclient duringcheck-in,andobtainingclient documentation.
Duties andResponsibilities
- Welcomesandgreetsall clients as they arriveandnotifiesproviders of client arrival.
- Checks client infor appointmentand scans all client-completed paperwork/updatesto the electronic health record.
- Verifiesclient insurance and collectingco-pay during time of arrivaland when scheduling via phone.
- Schedules new clients for intake appointments;provides explanation toclientof what to bring,what to expect at first appointment, and collects payment/insurance information.
- Orientsclient to the space and providing company informationsuch aspatient rights information, privacy information,and other required notifications.
- Answers all incoming calls in an efficient, pleasant,and professionalmannerand answer inquiries related to appointments, services, and general information.
- Confirms client’s appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.
- Schedules client’s return appointment and checks client out at end of visitand send client satisfaction survey after visit.
- Works with clientsto address concerns promptly and professionally.Also, work with client andbilling to resolve any client insurance issues that impacts client’s ability to receive treatment.
- Assistsingatheringclient information toassistbillingdepartmentin the event ofa coding denial.
- Maintains professionalrelationshipwith clients and vendorsas the face of Anew Behavioral Health for the client’s care experiences.
- Maintains medical recordsand correspondence filesby recording cancellations, rescheduling, and appointments.
- Managescorrespondence delivered toworksite.
- Attends all required company education seminars/trainings andparticipatesin team/company meetings.
- Other duties as assigned.
Supervision Given:
The Receptionistdoes not supervise.
Supervision Received:
The Receptionistreports totheOperations Manager/Assigned Supervisor.
QUALIFICATIONS:
The Receptionistmust have excellentinterpersonalskills (verbal and written), organizational skills,proficiencyin MSOfficeand ability toutilizeonline EHR platforms.The Receptionist must also understand and follow HIPAA compliance.
Education:
A High school diploma with experience noted below isrequired. Anassociate’sdegree in a Healthcare related field is preferred.
Certification:
None Required
Experience/Skills:
Prior experience in appointment scheduling, customer service, or a related field is preferred.
Physical Effort:
Requires sittingforlong periodsof time, viewing computer monitors,andkeyboardingand must be able to lift 20 pounds.
Background:
Must pass allFederal andState background checks. Other background checks will be conducted for licensures and certifications according to company policy.
Schedule:
Full-Time,Monday through Friday, 8:00 AM to 5:00 PM
Benefits:
This position is eligible for Medical Benefits, Paid Time Off, and Paid Holiday