The Motorcycle Parts and Service Advisor serves as the liaison between customers and the service department. This role is responsible for assisting customers with their motorcycle parts needs, scheduling service appointments, providing accurate information on repairs and maintenance, and ensuring an exceptional customer experience from start to finish.
Greet customers in a professional, friendly manner and assess their service or parts needs.
Advise customers on motorcycle parts, accessories, and recommended maintenance or repair services.
Accurately document service requests and customer concerns.
Coordinate with technicians to provide accurate estimates and timelines.
Order, receive, and manage inventory of motorcycle parts and accessories.
Provide updates to customers regarding the status of their motorcycles.
Process invoices and payments for parts and services.
Follow up with customers post-service to ensure satisfaction.
Maintain detailed records of parts usage, customer interactions, and repair histories.
Ensure parts and service areas are organized, clean, and compliant with safety standards.
High school diploma or equivalent (technical training or certifications are a plus).
Previous experience in a motorcycle dealership or automotive service environment preferred.
Strong knowledge of motorcycle parts, accessories, and service procedures.
Excellent communication and customer service skills.
Proficiency with inventory and dealership management software (e.g., Lightspeed, CDK, etc.).
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills.
Passion for motorcycles and riding is highly desirable.