Highlights
Analyze, research and compose responses to Qualified Written Requests, Servicing File and Regulation X: Notice of Error or Information Request letters within required timeframe set forth by RESPA/CFPB regulations and guidelines. • Manage the Concerns Database, ensuring timely response from business units to formulate the appropriate response to the inquiry/request to maintain compliance with regulated deadlines - Basic.
Numbers & Facts
| Location | Vienna, VA |
| Industry | Staffing/Employment Agencies |
| Company Size | 2,500 to 4,999 employees |
| Website | https://systemone.com |
Description
Title: Mortgage Servicing Specialist
Location: Vienna, VA (Hybrid, onsite 3 days a week)
Pay Rate: Open W2 options
Position Type: Contract
We are looking for candidates with at least 1 year of professional mortgage servicing experience. Candidates must be able to pass both a credit and criminal background check.
Description:
• Monitor RightNow eMessage system while maintaining a strict 24-hour turnaround time; conduct independent research in multiple business areas
• Compose correspondence to member inquiries, ranging from to basic to complex, regarding the servicing of mortgages
• Analyze, research and compose responses to Qualified Written Requests, Servicing File and Regulation X: Notice of Error or Information Request letters within required timeframe set forth by RESPA/CFPB regulations and guidelines
• Collaborate with Compliance, Collateral Risk, Mortgage Default and/or Office of General Counsel as appropriate
• Ensure responses to members are factually and grammatically accurate, concise, thorough and in accordance with company style while adhering to RESPA/CFPB
• Research, review and coordinate escalated concerns from members, regulators, attorneys or governing bodies
• Manage the Concerns Database, ensuring timely response from business units to formulate the appropriate response to the inquiry/request to maintain compliance with regulated deadlines - Basic
• Formulate and present proposed resolution and response to management
• Manage Correspondence Quality Assurance Review (CQAR) Database for the implementation or revision of new or existing letters for use by Mortgage Servicing
• Coordinate with Corporate Correspondence, Compliance, management and Mortgage and Equity Servicing Support
Ref: #851-Rockville-S1
Location: Vienna, VA (Hybrid, onsite 3 days a week)
Pay Rate: Open W2 options
Position Type: Contract
We are looking for candidates with at least 1 year of professional mortgage servicing experience. Candidates must be able to pass both a credit and criminal background check.
Description:
• Monitor RightNow eMessage system while maintaining a strict 24-hour turnaround time; conduct independent research in multiple business areas
• Compose correspondence to member inquiries, ranging from to basic to complex, regarding the servicing of mortgages
• Analyze, research and compose responses to Qualified Written Requests, Servicing File and Regulation X: Notice of Error or Information Request letters within required timeframe set forth by RESPA/CFPB regulations and guidelines
• Collaborate with Compliance, Collateral Risk, Mortgage Default and/or Office of General Counsel as appropriate
• Ensure responses to members are factually and grammatically accurate, concise, thorough and in accordance with company style while adhering to RESPA/CFPB
• Research, review and coordinate escalated concerns from members, regulators, attorneys or governing bodies
• Manage the Concerns Database, ensuring timely response from business units to formulate the appropriate response to the inquiry/request to maintain compliance with regulated deadlines - Basic
• Formulate and present proposed resolution and response to management
• Manage Correspondence Quality Assurance Review (CQAR) Database for the implementation or revision of new or existing letters for use by Mortgage Servicing
• Coordinate with Corporate Correspondence, Compliance, management and Mortgage and Equity Servicing Support
Ref: #851-Rockville-S1
About Company
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.