Mortgage Mitigation Specialist

What You'll Do: Loss Mitigation & Account Resolution Manage delinquent residential mortgage and home equity accounts by performing collection activities, communicating with members regarding account status, and educating members on foreclosure prevention and home retention options. Coordinate with investors, mortgage insurers, attorneys, government assistance programs, internal departments, and third-party vendors to support loss mitigation, foreclosure prevention, foreclosure activities, and account resolution efforts.

What You'll Do: Loss Mitigation & Account Resolution Manage delinquent residential mortgage and home equity accounts by performing collection activities, communicating with members regarding account status, and educating members on foreclosure prevention and home retention options. Assist members with loss mitigation opportunities by gathering and reviewing financial information, evaluating hardship circumstances, identifying available workout options, and preparing recommendations for repayment plans, modifications, foreclosure alternatives, and other loss mitigation solutions. Manage loss mitigation activities and documentation by collecting required information, monitoring timelines, maintaining accurate records, and coordinating implementation of approved workout solutions. Coordinate with investors, mortgage insurers, attorneys, government assistance programs, internal departments, and third-party vendors to support loss mitigation, foreclosure prevention, foreclosure activities, and account resolution efforts. Prepare and maintain documentation related to workout, recovery, and foreclosure activities in accordance with established procedures. Account Administration & Documentation Utilize investor, servicing, and internal systems to document account activity, maintain account records, submit requests, monitor loan status, and support servicing requirements. Monitor assigned accounts and mitigation activities to ensure compliance with investor requirements, established timelines, and departmental procedures. Additional Responsibilities Support departmental and organizational objectives by performing other job-related duties and responsibilities as assigned. Maintain compliance with applicable mortgage servicing requirements, investor guidelines, credit union policies, procedures, laws, and regulations, including bankruptcy laws, collection laws (including FDCPA when applicable), SCRA, and Bank Secrecy Act requirements. What You Can Expect: We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and identities and do not discriminate based on any protected characteristic under applicable law. Benefits and Perks Employer-Paid Benefits: Health Insurance (only employee premium paid) Short- and Long-Term Disability Life Insurance and AD&D Benefits: Dental & Vision Insurance Health Care and Dependent Care Flex Spending Accounts 401K Plan with match (based on length of employment) Perks: Generous paid time off- Earn over 4 weeks of PTO during your first year of employment Holidays- 11 observed holidays in addition to paid time off Tuition reimbursement- Up to $5000 per year Performance based Incentive program