FIRST FEDERAL BANK
Dunn, NC
JOB DESCRIPTION
Job Title: Mortgage Loan Processor I Supervisor: Director of Residential Lending
Mortgage Loan Processor I
Position Overview
First Federal Bank is seeking a highly motivated and detail-oriented Mortgage Loan Processor I to join our Residential Mortgage Lending team. This position is responsible for managing residential mortgage loan files from application through closing and post-closing while ensuring accuracy, timeliness, and compliance with all applicable regulations and investor requirements.
The Mortgage Loan Processor I serves as a primary point of contact for borrowers, loan officers, underwriters, attorneys, and title companies. We are willing to train the right candidate who demonstrates strong organizational skills, professionalism, and a commitment to exceptional customer service.
Essential Duties and Responsibilities
- Prepare and deliver initial loan disclosures in accordance with federal regulatory requirements and established timelines.
- Review loan applications and documentation for completeness, accuracy, and consistency.
- Collect, analyze, and verify borrower income, assets, employment, liabilities, and other required documentation.
- Order and review credit reports, appraisals, flood determinations, title work, and other third-party services as needed.
- Maintain loan files and ensure all documentation is organized and properly imaged within the loan origination system.
- Submit complete loan packages to underwriting and monitor loan status throughout the approval process.
- Communicate effectively with borrowers, loan officers, underwriters, attorneys, builders, real estate agents, and title companies to obtain required information and facilitate loan progress.
- Obtain and review documentation necessary to satisfy underwriting conditions.
- Coordinate closing activities and ensure all pre-closing requirements are completed within required timeframes.
- Ensure compliance with bank policies, investor guidelines, and applicable federal and state regulations.
- Safeguard confidential customer and bank information in accordance with privacy and security requirements.
- Provide exceptional customer service throughout the mortgage process.
- Perform additional duties and special projects as assigned by the Director of Residential Mortgage Lending.
Qualifications
Required Qualifications
- High school diploma or equivalent.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work effectively in a deadline-driven environment.
- Strong customer service skills and a professional demeanor.
- Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
- Ability to work independently while contributing to a team-oriented environment.
Preferred Qualifications
- One to three years of mortgage processing, banking, lending, or related financial services experience, preferred, but not required.
- General knowledge of residential mortgage lending products and terminology.
- Experience with mortgage loan origination systems and document management platforms preferred but not required.
What We're Looking For
The ideal candidate is organized, dependable, eager to learn, and enjoys helping customers navigate one of the most important financial decisions of their lives. Mortgage experience is preferred, but we are willing to train the right individual who possesses strong administrative, customer service, or banking experience and a desire to build a career in mortgage lending.
This is an excellent opportunity for an individual seeking to start or advance a career in mortgage lending with a community bank committed to employee development and growth.
FFB Management reserves the right to change this position description at any time according to business needs.
EOE