Job Title: Mortgage Loan Officer Assistant
Location: Jackson Ohio area (Office-based)
Job Type: Full-Time
Schedule: Monday through Friday 8 am – 5 pm, occasionally on call as needed
About the Role We are seeking a reliable and detail-oriented Mortgage Loan Officer Assistant to support our branch mortgage team in delivering exceptional service to borrowers. In this role, you will play a key part in managing borrower communications, ensuring timely follow-up on outstanding items, and preparing pre-approval letters to help move applications forward efficiently.
Key Responsibilities
- Manage and track borrower follow-up items, including requesting and collecting missing documents, income verification, and other loan-related requirements
- Prepare and issue accurate pre-approval letters in a timely manner
- Maintain regular communication with borrowers via phone, email, and text to provide updates and answer basic questions
- Monitor loan pipeline and ensure all follow-up tasks are completed according to deadlines
- Coordinate with the Loan Officer and processing team to resolve any borrower-related issues or delays
- Update loan files and systems with current borrower information and status notes
- Provide general administrative support to the mortgage team as needed
- Be available for on-call or as-needed support on weekends when urgent borrower needs arise
Qualifications
- Previous experience in mortgage lending, loan processing, or as a loan officer assistant is strongly preferred, but not required
- Understanding of mortgage loan documentation and the pre-approval process is a plus
- Excellent organizational and time-management skills with the ability to manage multiple tasks and deadlines
- Strong attention to detail and accuracy
- Professional written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with mortgage loan origination systems (LOS) is a plus
- Ability to work independently while maintaining strong collaboration with the team
What We Offer
- Competitive salary
- Medical, Dental and Vision Insurance available day 1
- Company-Paid Life and Long-Term Disability Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off (PTO) + Paid Holidays
- Opportunity to gain valuable experience in the mortgage industry
- Supportive team environment focused on borrower success
If you are organized, responsive, and enjoy helping borrowers navigate the mortgage process, we encourage you to apply!