Mortgage Fulfillment Specialist

Why Westerra?

At Westerra Credit Union, we believe You Can Do Money. It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our culture is built on beliefs that guide how we show up every day. We focus on being member-obsessed, radically transparent, relentlessly collaborative, and always learning in motion. These are not just words. They are the heart of everything we do. Inspired by our vision to Out-Love Every Bank in Colorado, we bring genuine care and dedication to every member interaction. Our mission to teach, guide, and ignite members to own their financial future drives us to create meaningful, personal connections.

This mission comes alive through our MX Code, which encourages us to anticipate needs, listen deeply with both heart and head, find the best total solution, mark the moment, and truly own the impact we make. This is how we translate our strategy into experiences that matter. When you join Westerra, you become part of a vibrant community where innovation, openness, and collaboration are not just ideals; they are daily practices. Everyone is invited to bring their authentic selves, curiosity, and passion to the table. Together, we learn, grow, and thrive, committed to making a real difference for our members and one another. Because at Westerra, we do not just talk about money, we believe you can do money.

What is the role?

The Mortgage Fulfillment Specialist is responsible for supporting Third Party Originated (TPO) mortgage loans through accurate loan setup. This includes administrative review to ensure loans are properly structured with accurate documents and labeling prior to being submitted to underwriting.

This position serves as a key operational support role for TPO partners by reviewing full initial loan packages for completeness, verifying data accuracy within the loan origination system, and confirming that loan terms, documentation, and structure align with Westerra requirements. The role also provides clerical post‑closing support by reviewing executed documents and working with TPO partners to obtain corrections or trailing documentation as needed.

All duties are performed in accordance with established Mortgage Operations procedures, and Westerra policies.

What will be expected of me?

• Ordering and uploading third party reports via fraud report or flood certs

• Review initial TPO loan packages for completeness, accuracy, and basic eligibility prior to submission to underwriting.

• Verify loan structure aligns with product guidelines and minimum documentation requirements are met

• Review required disclosures, applications, and supporting documentation for accuracy and consistency across the loan file.

• Serve as an operational point of contact for TPO partners regarding loan setup questions, document requirements, and clerical corrections.

• Prepare loan files for underwriting by confirming required documentation and labeling all documents within the document manager.

• Assist with post‑closing administrative responsibilities, including:

• Reviewing executed closing documents for accuracy and completeness

• Verifying signatures, dates, and notarizations are correct

• Identifying document deficiencies or errors

• Coordinate with TPO partners to obtain corrected documents, trailing documents, or updated post‑closing items.

• Track outstanding post‑closing documentation and follow up to ensure timely receipt.

• Maintain accurate notes and status updates within internal systems to support pipeline visibility.

• Ensure all activities comply with internal procedures, investor requirements, and regulatory standards.

• Perform other clerical and administrative duties as assigned to support the Mortgage Operations team.

Will I have Direct Reports? No

What am I bringing?

Experience/Education:

• Associate degree or equivalent in experience
• 1-3 years of mortgage Loan officer assistant, processing, loan setup, closing support, or administrative mortgage experience
• Prior experience working with correspondent, or broker‑originated loans strongly preferred
• Knowledge of RESPA, TILA, HMDA, Regulation B and Regulation Z requirements
• Working knowledge of mortgage lending and consumer loans desired

Skills and Abilities:

• Strong attention to detail with a high level of accuracy
• Solid organizational and time‑management skills
• Ability to follow defined procedures and checklists consistently
• Clear written and verbal communication skills
• Professional and responsive communication style when working with internal and external partners
• Ability to manage repetitive clerical tasks while maintaining quality standards
• Basic understanding of mortgage loan documentation and terminology
• Proficiency in Microsoft Office and mortgage loan origination systems
• Ability to prioritize workload and meet established deadlines
• Maintains confidentiality and handles sensitive information appropriately
• Willingness to learn and adapt to changing processes and requirements

What is the work environment like, and are there physical requirements for this role?

• Office environment
• Works primarily at a desk

Salary: in addition to the starting hourly rate of $21.72 - $27.15, this role is also eligible for annual bonus potential tied to Westerra's financial performance.

What are some of our benefit offerings?

• Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
• Two dental plans through Delta Dental
• Basic life and AD&D insurance, short-term disability and long-term disability
• 20+ days of paid time off (PTO) per year
• 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes up to 6% match
• Up to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property
• 2% off Auto/RV/Motorcycle Loans
• Up to $5250 per year for educational reimbursement
• 4 weeks of paid parental leave
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Please note, applications will be accepted until at least September 29, 2026