Job Summary:
A Mortgage Advisor (MA) should demonstrate commitment to delivering distinctive service. This position will be responsible for originating substantial mortgage loan volume and loan revenue in accordance with Pinnacle's values and mission. The MA should be knowledgeable of underwriting guidelines to assure timely loan funding and compliant with all state/federal regulations and investor requirements.
Job Duties and Responsibilities:
- Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Market mortgage products and services provided by Pinnacle Mortgage. Pre-qualify client prospects in a thorough and timely manner, matching the client's mortgage needs with the appropriate loan program and risk appetite. Complete mortgage loan applications. Work with client to prepare and complete loan applications for submission to the loan processing and underwriting teams. Run and review AUS findings on each file, if applicable. Request a rate lock or rate lock extensions. Maintain contact with client prior to loan submission, setting expectations regarding the timeline of the application and closing process and client requirements. Communicate loan decision to client and set expectations regarding the timeline of returning required documentation. Meet regularly with Mortgage Client Coordinator to manage and review mortgage pipeline. Work with Client Coordinator to manage client escalations. Communicate with the Mortgage Operations team to ensure all information regarding the Mortgage Loan is included in the loan file. Work with Underwriting and Client on restructures, if applicable. Address changes of circumstance. Ensure compliance with the Firm's credit and mortgage lending policies and Federal regulations for all loans under their responsibility. Maintain current knowledge of mortgage industry. Stay up to date with current mortgage trends, products, policies, and processes. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. Perform other related duties and responsibilities as assigned.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.