As a Mobile Tire Service Supervisor at Tesla, you will play a crucial leadership role in overseeing our remote service team. Your responsibilities include leading a team of engaged technicians to deliver a superior service experience. Ideal candidates will exhibit both efficiency and dedication to ensure excellent results and operational efficiency.
- Provide effective supervision, communication, and coaching to technical employees to meet quality and service output goals, maintaining accurate shop records and inventories
- Act as the process leader for shop activities, defining and systematically improving work standards in collaboration with service technicians and the service center team
- Lead, coach, and develop a highly engaged team of technicians by conducting regular one-on-one developmental meetings to facilitate professional growth whilst monitoring training needs and coordinating with the training team
- Collaborate with the Service Manager and key stakeholders to establish targets for quality, speed, and cost aligned with customer and business requirements
- Ensure work standards and engineering procedures are up-to-date, accurate, and adhere to compliance for maximum quality
- Monitor and enforce employee compliance with safety regulations and the service center s safety program, address technical and personnel issues, managing effective scheduling to meet service needs, and ensuring adherence to company policies for vacation and time off
- Bachelor's degree, or equivalent professional experience
- Prior leadership experience in a service-focused industry preferred; automotive expertise not required
- Ability to meet deadlines and be accountable for quality/quantity and manage multiple tasks with competing priorities
- Excellent interpersonal and communication skills
- Able to work a flexible schedule, including weekday and weekend overtime
- Foundational computer skills, experience with Microsoft Office required
- Valid driver's license required
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)