Mobile Platform Product Owner

Location: Fort Worth, TX
Work Mode: Hybrid (onsite Tuesday-Thursday, virtual Monday-Friday)
Duration: Until December 2027

Responsibilities:

• Collaborate with internal partners from IT, UX, and Analytics to understand customer behavior and create great customer experiences.
• Promote mobile tools and features to support other products while ensuring experiences align with the overall mobile vision.
• Keep stakeholders informed and communicate outcomes, learnings, and changes as teams work toward objectives.
• Conduct competitive benchmarking to research new technologies and identify opportunities to enhance the customer experience.
• Manage the development and implementation of new mobile features and tools, participating in Agile ceremonies.
• Translate business objectives into technical specifications by creating a backlog of well-defined user stories.
• Manage the mobile platform backlog to ensure focus on high-impact efforts to achieve defined objectives and key results.
• Work with third-party software vendors in building mobile tools and offerings.
• Operate within the DevOps model, troubleshooting technical issues and prioritizing defect fixes and small enhancements.
• Partner with IT architects and technical leads to develop solutions that deliver customer value while reducing operational costs.
• Lead demonstrations of new software to update stakeholders and team members on new features and functionality.
• Focus on outcomes by identifying key metrics and continuously measuring and iterating to improve the product.

Requirements:

• Bachelor’s degree in computer science or related field or equivalent experience/training.
• Understanding of mobile app technology frameworks and differences between Android and iOS platforms.
• 3 years of relevant work experience, preferably in e-commerce.

Preferred Skills:

• Master’s degree in a related field.
• Experience with selecting and implementing third-party software development kits to enhance app offerings and tools.
• Experience using Agile and other SDLC techniques to develop and deliver software.
• Experience working in a product model focused on outcomes to continuously improve the customer experience.
• Mobile and travel/airline experience.
• Understanding of the latest mobile technologies and how those tools can be leveraged to drive customer engagement.
• Proven track record in delivering products that generate substantial value.
• High level of intellectual curiosity and comfort with ambiguity.
• Well organized, able to multitask, and able to prioritize with minimal direction.
• Strong communication skills, providing transparency, setting expectations, and reporting on results.
• Emphasis on interpersonal skills that create an environment of trust and encourage partnership within the team and across product teams.