Mobile Personal Banker

Shore United Bank is seeking a Mobile Personal Banker to join our team. As a Mobile Personal Banker, you'll provide personalized banking support to customers while bringing flexibility and expertise to branches throughout our market. You'll build strong customer relationships, identify financial needs, and recommend products and services that help clients achieve their goals. In addition to assisting with everyday banking transactions and resolving account-related concerns, you'll have the opportunity to expand customer relationships through thoughtful cross-selling of deposit, lending, and other banking solutions. This role is ideal for someone who enjoys balancing exceptional customer service with business development, adapting to changing priorities, and making a positive impact on both the customer experience and branch performance.

What You'll Do:

A detailed list of job duties includes (but is not limited to):

• Aid customers in opening, managing, and optimizing their bank accounts and other products.
• Ensure and maintain excellence in front-line coverage to greet and assist walk-in customers and cover the phones.
• Work closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.
• Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.
• Work on Teller line as needed.
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Maintains the highest level of confidentiality with all information obtained
• Train employees on beneficial customer conversations to help the employee meet the customer's financial needs, i.e. referral training, cross-selling, needs conversations, etc.
• Perform customer requests including but not limited to check orders, issuing debit cards, address changes, changing of business signers, fraud disputes, and safe deposit box entry.
• Open new consumer and business accounts including CD's, IRA's, and safe deposit boxes.
• Provide superior customer service through conversation to identify additional client needs, in-person and over the phone.
• Help conduct and attend Branch Team Meetings.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.

Location: Your work location will vary based on needs in the local region. This provides the opportunity to support multiple communities while serving as the go-to support for clients. This is a floating position that will work a rotational schedule between branches in the Chesapeake North region based on branch needs. Those branches are Edgewater, Annapolis, Glen Burnie, Severna Park, Crofton, Elkridge, and Owings Mills, and Arbutus. Mileage reimbursement is provided less your normal commute from your home to the West Street Branch in Annapolis.

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)

Required Education and Experience:

• High school diploma/GED equivalent.
• A minimum of 3 years' experience in banking with an understanding of consumer lending.
• Prior experience in bank teller or customer service role with strong knowledge of bank products and services.
• Networking, marketing, and negotiation skills
• Ability to identify cues and clues for additional opportunities. 

Work Environment:
This job operates in a branch office setting and routinely uses standard office equipment such as computers, phones, and multifunction printer/scanner/copier devices. In addition to standard office equipment, this role also uses cash and coin counters and, in some cases, a teller cash recycler. The position requires the ability to stand, walk, and move throughout the office or branch environment for extended periods; perform routine office tasks; communicate effectively; interact with customers and team members; and manage multiple tasks in a fast-paced environment. Frequent use of standard office equipment and extended periods of viewing computer screens and reviewing detailed information are required. The role also requires manual dexterity, the ability to lift files, open filing cabinets, bend, stoop, and lift or carry materials, including up to 50 pounds of bulk coin/currency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation:

• The pay range for this position is $24.50 to $28.50 hourly. 
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.