| Location | Richmond, Virginia |
This mobile technician supports network, cabling, and wireless infrastructure across a 2‑hour service radius. The role focuses on field installation, troubleshooting, maintenance, and customer-facing technical support.
Schedule
Perform installation, service, upgrades, and repairs for low-voltage cabling (Cat3–Cat6), fiber, communications cabling, and related systems.
Pull, measure, and route wiring through conduits; complete patching and cross‑connect work (66/110 block).
Install, configure, and test network hardware including switches, routers, firewalls, Wi-Fi systems, antennas, and related devices.
Execute complex MAC (Move/Add/Change) requests within defined SLAs.
Diagnose and resolve cabling and network performance issues; provide break‑fix support.
Maintain optimal performance of network closets, perform cleanups, switch port optimization, and site surveys.
Conduct onsite testing (data, voice, security, carrier circuit testing).
Support UPS/power restoral, water-related issues, and facilities-related tasks.
Perform preventive and incidental maintenance on wireless and Wi-Fi systems.
Document work in company systems (time reporting, work orders, materials, SLA requirements).
Coordinate with NACS Operations teams; communicate status updates to management.
Respond to emergency calls during or after hours to meet SLAs.
Transport tools/equipment and attend required meetings, training, and workshops.
Meet performance targets and KPIs.
Valid driver’s license and reliable vehicle capable of transporting a 6‑ft ladder.
Smartphone for email/ticketing; laptop proficiency with basic Office 365 (Word, Excel).
Basic cabling/technician tools; ability to use cable and fiber testers.
Experience working in communications closets; ability to lift heavy objects safely.
Knowledge of cable patching, cross‑connect procedures, IP phones, and data networking fundamentals.
Ability to troubleshoot issues and explain technical concepts clearly to customers.
Strong interpersonal communication skills.
5+ years in data communications.
Working knowledge of Cisco phones, switches, routers, and LAN/WAN fundamentals.
High school diploma or equivalent.