Mobile Market Place Coordinator

They will regularly interact with, and at times serve as liaison to customers, external stakeholders, vendors (produce wholesalers and farmers), community partners, community leaders, city offices, and the media—referring to other Food Bank departments or partners as appropriate . The coordinator position serves many functions for the Mobile Purchase program, and within parameters established through dialogue with Management will be responsible for participating in: Community Relations, Marketing, Pricing, Inventory Control, Sales, Sourcing, and Profit and Loss Performance Analysis .

1. As the Mobile Market Place Coordinator, he/she will demonstrate a professional demeanor in interactions with all FSWVA staff, agencies, program representatives and government officials in providing direct support in ensuring a compliant safe facility and environment.   

·         Keep informed and consistently practice the policies and procedures of Feeding Southwest Virginia, Feeding America national office, USDA, FDA and government regulations pertaining to food handling, storage, sanitation and disposal. 

·         Ensure that maintenance of the warehouse, equipment, grounds, vehicles, sanitation, pest control, fire prevention and safety procedures are followed. 

·         Possess basic knowledge of Feeding Southwest Virginia and all programs. 

·         Complete ServSafe Manager training within the first three weeks of employment and keep current. 

 

2. The Mobile Market Place Coordinator reports directly to the Chief Strategy Officer and is responsible for supporting the Programs Department. 

·         Developing and maintaining good working relationships with consumers, colleagues, vendors, community partners, community stakeholders, and volunteers. 

·         Providing direction to and functioning as liaison for on-site volunteers (community partners)  

·         Providing excellent customer service while managing all logistics of the stop (set up, safety, signage, etc.) 

·         Assisting vendors, consumers, community members with market-related information. 

·         Communicating with Mobile Markets Supervisor and other staff weekly (daily, when appropriate) about operations. 

·         Operating Mobile POS system; responsible for daily reconciliation of mobile market sales transactions. 

·         Weekly analysis of sales, sourcing, and service in consultation with appropriate support staff. 

·         Working with other Food Bank internal departments to ensure that relevant marketing materials, such as: skill-building instruction, recipes, and nutrition information material are available and marketed to consumers and community partners. 

·         Raising awareness of the market in the communities served through targeted outreach activities and conversations. 

·         Educating consumers and the community about local produce and the market’s place in the local food economy. 

·         Developing strong and comprehensive relationships with communities being served. 

·         Regularly reading community new publications, and coordinating with the office staff to become involved in community functions and issues where appropriate. 

·         Must display ease and comfort with people of different backgrounds, abilities, opinions and perceptions and demonstrate the ability to treat all people with equity and respect. 

·         Drives and care for the Mobile Market and working with other Food Bank teams to ensure maintenance and safety issues are resolved promptly. 

·         Maintaining accurate daily records of operations via reconciliation and client service spreadsheet. 

·         Making sourcing decisions based on demand and availability of product, source of product and current inventory. 

·         Pick up orders from vendors and prepare other Food Bank staff to receive delivered orders. 

·         Collaborate with Food Bank staff to meet program priorities and assist other programs and departments when possible. 

·         Making the safety of our customers, vendors, community members and colleagues a priority in all actions on the job. 

 

3. Maintains and follows effective processes for office communication and administrative procedures. 

·         Maintain program files to ensure compliance with Feeding America and governmental regulations. 

·         Handle site distribution complaints, suggestions and requests. 

·         Develop strong customer service skills in effectively working with the public. 

 

4. In working as a contact for the organization, demonstrates a professional demeanor in all interactionswith partner programs, visitors, volunteers, donors and the general public. 

·         Visitors and volunteers should be handled professionally and promptly. 

·         Deal effectively with a variety of personalities and situations requiring tact, judgment and resolution. 

 

Other functions: 

• Promote a cooperative spirit within the organization and among internal and external participants. 

• Perform other duties as assigned by the Chief Strategy Officer, and the President and CEO. 

 

Interface: Responsible in maintaining positive relationships 

• Interactions with Partner Programs, agencies, and other non-profit organizations. 

• General Public 

• Other departments within Feeding Southwest Virginia 

• Volunteers 

 

Minimum Skills and Qualifications required to capably perform in the position 

Training, Education and Experience: 

 

Education: 

• Bachelor’s Degree. 

• Equivalent combination of education and related experience, retail and service organizations preferred. 

 

Experience: 

• At least 2 years of progressive experience in nonprofit, human services field with a demonstrated ability to work with people from a variety of background, and community outreach planning preferred.   

• 1-2 years of strong customer service experience required. 

• Preferred experience with inventory. 

• Previous leadership or coordinating experience. 

 

Knowledge, Skills and Abilities: 

• Capable of demonstrating exceptional analytical skills in reporting and data tracking preferred. 

• Knowledge of and experience with operating warehouse equipment (i.e.: motorized pallet jack, pump jack, etc.) a plus. 

• Able to work independently and to handle multiple priorities under minimal supervision. 

• Position requires a high-degree of professionalism and trustworthiness. 

• Demonstrated ability to work independently and meet deadlines while managing multiple tasks and changing priorities required. 

• Ability to lift and move 50 pounds and stand for 7-8 hours. 

• Strong interpersonal skills and ability to interact with internal and external audiences are required 

• Ability to develop and maintain productive working relationships with staff and from all areas of the organization is necessary. 

• Strong customer service ethic is required. 

• Possess a willingness to learn. 

• Excellent organizational skills. 

• Required attention to detail. 

• Occasional evening and weekend work required for special events. 

 

Allowable Substitutions:  

Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion. 

 

Language Skills: 

• Must have excellent written and verbal communication skills and demonstrated ability to communicate effectivelyand convey concepts in an understandable way. 

• Ability to communicate effectively with staff, volunteers, and general public.  

 

Mathematical Skills: 

• Ability to perform basic math functions such as addition, subtraction, multiplication, division and fractions. 

 

Technical/Computer Skills: 

• Proficiency required in the use of Microsoft Office Word, Excel and Outlook Software. 

• Capable of learning and independently operating equipment required for the position including printer, multi-use copier and phone system. 

 

Other Skills and Abilities: 

• Ability to multi-task. 

• Have great customer service skills 

• Able to problem-solve with limited supervision 

• Able to work a flexible schedule that will include some evenings and weekends. 

• Must be reliable and dependable. 

• Positive work ethic, food relationship management skills and team-oriented attitude.   

• Maintain compliance with established Food Bank directives, policies and external regulations. 

 

Licenses and Certificates: 

• Valid Class Driver’s License and own transportation to work required.  

• Maintain a safe driving record in driving company vehicles. 

• Must obtain a ServeSafe Food Manager certification within 2 weeks of employment. 

 

Team Commitment: 

Considers the benefits and consequences to the team when taking action, openly shares ideas and information with others, effectively completes work activities with and through others, helps others achieve goals and complete work tomeet the needs of the team and the organization. Criticizes actions, when necessary, not people and effectively negotiates win-win outcomes. 

 

Flexibility: 

• Be willing to work overtime and mandatory days set forth by the organization on short notice. 

• Be willing to work flexible coverage as needed. 

 

Physical Demands:  

The demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the tasks outlined in this job description. 

 

This position operates in a combination of office, warehouse, and external distribution environments. Duties regularly require travel, including driving to meetings, events, and off-site distribution locations.

Work is performed in both climate-controlled office settings and non-climate-controlled warehouse and outdoor environments, with exposure to varying temperatures and weather conditions, including heat, cold, wind, and precipitation. The role requires the ability to stand, walk, bend, stoop, twist, reach, push, pull, and occasionally climb throughout the workday. Employees must be comfortable working in a fast-paced, deadline-driven environment. At warehouse and distribution sites, employees must maintain situational awareness around moving equipment (including forklifts), vehicular traffic, and stored materials. The position requires sufficient mobility, vision, and hearing to safely navigate these environments and recognize potential hazards. Occasional work outside of standard business hours may be required to support organizational needs.

Feeding Southwest Virginia is an equal opportunity employer.  Feeding Southwest Virginia prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex (to include pregnancy, sexual orientation and gender identity), national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by federal or Virginia law.

Our goal is to attract, develop, and retain and promote a talented workforce in a culture where all employees will contribute to their fullest potential. This description provides information regarding the essential function of the designated job, and the general nature and level of work associated with the job.  It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments the individual may be given. This job description is not an employment agreement or contract.