Note: This recruitment schedule was amended on August 25, 2025 to extend the Final Filing Date. This recruitment has been changed to "Continuous."
San Mateo County Health is seeking a well-qualified individual for the position of Mobile Health Services Assistant - Spanish Speaking Preferred. As a Mobile Health Services Assistant, you will drive and maintain mobile health vehicles, conduct initial intake/assessments at the scheduled stops, interview patients to obtain necessary information for registration and perform other duties related to patient assistance and supportive services. You will be joining a team of dedicated healthcare professionals, including physicians, nurses and medical assistants. You will have an opportunity to work closely with the community and provide valuable services to our patients.
There is currently one regular, full-time vacancy in the Public Health, Policy and Planning Division, serving both Mobile Clinics and Edison Clinic. This position is stationed in San Mateo, CA, but will regularly drive mobile health vehicles throughout the County. Clinics are run out of either the Edison stationary clinic, a mobile coach or sprinter van, complete with medical formularies. The 42-foot mobile health coach requires a Class B license to operate. This is a full-time, 40-hour-per-week position. Work hours can be range from 8am to 8pm, with flexibility for alternative schedule on a consistent basis.
Responsibilities include, but are not limited to, the following:
- Drive a mobile health van to locations according to established schedule.
- Conduct initial intake/assessment, including at scheduled location stops.
- Interview patients to obtain necessary information for registration and billing as required; review personal, financial and insurance details with patients; explain available coverage plans and calculate treatment costs under selected plan.
- Register patients for appropriate health services.
- Provide assistance and supporting services to patients and clients.
- Maintain records of all services provided on the mobile health van.
- Input patient admitting, registration and/or billing information into system following specific guidelines and instructions; retrieve data and prepare a variety of reports related to patient census and/or patient insurance and financial status.
- Verify insurance program eligibility for emergency and hospital admissions.
- Classify data on hospital and clinic documents and assign appropriate codes.
- Respond to patient inquiries regarding County health care services, clinic policies and procedures; advise patients of services available, billing procedures, regulations and other related information.
- Operate standard office equipment, including a personal or on-line computer.
- Perform routine safety checks; identify needed vehicle maintenance and arrange for its completion.
- Secure mobile van in established parking area at the end of the day.
- Perform related duties as assigned.
Ideal candidate will possess:
- A valid class "B" California driver's license and prior experience operating and maintaining a large vehicle preferred.
- Ability to operate a 42-foot vehicle.
- Good driving record, free of moving violations.
- Possession of current CPR (Basic Life Support).
- A minimum of one year of office support experience, which involved direct patient contact in a community outreach or clinical setting.
- Knowledge of vehicle maintenance both routine and preventative.
- Good communication skills, including exceptional customer service skills and the ability to work effectively in a close-contact, team environment.
- A positive, "can do" attitude.
- Exceptional organizational skills.
- Experience working in a team environment.
- Ability to speak, read and write fluently in Spanish is preferred.