Highlights
Utilize OSC Operations Service Center software applications and related systems to schedule and prepare instrument and implant kits for surgical cases, ensuring timeliness and accuracy. Inclusion and Belonging - Committed to Welcoming, Celebrating and Thriving on Belonging, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ .
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Medical Devices and Supplies |
| Company Size | 2,000 to 2,499 employees |
Description
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
The OSC Operations Service Center Specialist is responsible for scheduling, preparing, and ensuring the timely delivery of instrument and implant sets for surgical procedures. This role maintains accurate records of products as they move through the territory, ensuring inventory accuracy, billing integrity, and product availability. Success in this position requires strong attention to detail, effective organizational skills, and a working knowledge of company products, systems, and operational procedures.
What will you be doing?
Surgery Case Coordination
Utilize OSC Operations Service Center software applications and related systems to schedule and prepare instrument and implant kits for surgical cases, ensuring timeliness and accuracy.
Maintain and manage scheduled surgery cases on a daily basis.
Process required order entry activities as directed.
Inventory & Asset Management
Maintain accurate and complete OSC Bills of Material (BOMs) for instrument and implant kits.
Manage appropriate inventory levels for shelf stock and OSC kits.
Ensure First-In/First-Out (FIFO) inventory practices are followed.
Monitor inventory to prevent expired products from remaining in warehouse locations.
Perform OSC Kit Reviews and inventory assessments to support sales requirements using established OSC operational checklists.
Assist with physical inventory counts and field cycle counts, ensuring inventory preparation activities are completed accurately.
Logistics & Reporting
Coordinate Mobile OSC and shipment schedules daily, ensuring the most cost-effective transportation methods are utilized.
Conduct daily and periodic freight reviews for FedEx, courier services, and other shipping methods to verify accuracy and cost effectiveness.
Generate and maintain required OSC reports related to utilization, accuracy, validation, and performance metrics.
Utilize established OSC daily, weekly, monthly, and quarterly checklists to ensure operational compliance and consistency.
Support Regional Loaner Bank Operations when required.
Customer & Operational Support
Provide on-call support as required.
Assist in the coordination of loaner activity within the Operations Service Center.
Partner with senior OSC personnel and supervisors to support operational goals and customer needs.
Maintain a high level of accountability for missing products and inventory discrepancies to ensure proper billing and customer service.
What will you need to be successful?
Education
Associate's degree in Operations, Business, Supply Chain, Customer Service, Distribution, or a related field and at least 2 years of relevant experience, OR
High school diploma or equivalent and at least 4 years of relevant experience in operations, distribution, logistics, inventory management, customer service, or a related field.
Experience
Experience supporting logistics, distribution, inventory management, supply chain, customer service, or warehouse operations.
Experience coordinating multiple priorities in a fast-paced environment.
Experience with inventory control processes and inventory accuracy initiatives preferred.
Technical Skills
Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
Basic PC and workstation operation skills.
Ability to learn and effectively utilize company software systems and inventory management tools.
Other Requirements
Strong organizational and problem-solving skills.
Excellent attention to detail and ability to maintain accurate records.
Ability to work independently with minimal supervision.
Strong communication and teamwork skills.
Ability to participate in an on-call support schedule as required.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging - Committed to Welcoming, Celebrating and Thriving on Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/
Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
Training: Hands-On, Team-Customized, Mentorship
Extra Perks: Discounts on fitness clubs, travel and more!
#LI-Onsite
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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About Company
The Group has a history dating back 160 years to the family enterprise of Thomas James Smith who opened a small pharmacy in Hull, England in 1856. On his death in 1896, his nephew Horatio Nelson Smith took over the management of the business.
Thomas James Smith black and white photograph
Image: Thomas James Smith
A few days after the declaration of World War 1 in 1914, Horatio Nelson Smith (the nephew of the company founder T. J Smith) met with an envoy of the French President in London. The company was awarded a contract to supply £350,000 of surgical and field dressings, to be delivered in five months.
By the late 1990s, Smith & Nephew had expanded into being a diverse healthcare conglomerate with operations across the globe, including various medical devices, personal care products and traditional and pioneering woundcare treatments.
In 1998, Smith & Nephew announced a major restructuring to focus management attention and investment on three business units — wound management, endoscopy and orthopaedics — which offered high growth and margin opportunities.
Smith & Nephew was incorporated and listed on the London Stock Exchange in 1937 and in 1999 the Group was also listed on the New York Stock Exchange.
In 2001, Smith & Nephew became a constituent member of the FTSE-100 index in the UK. This means that Smith & Nephew is included in the top 100 companies traded on the London Stock Exchange measured in terms of market capitalisation.
Today, Smith & Nephew is a public limited company incorporated and headquartered in the UK and doing business in many countries around the world.