Duration: 12 months Contract
Job Description:- Work directly with end users within the region to communicate changes and impacts to their IT environment.
- Partner with vendors on service contracts to ensure optimal solutions for customers.
- Provide troubleshooting support for mobile devices and mobile applications.
- Develop user guides and instructions for customer–specific application configurations and setup.
- Coordinate updates and upgrades for mobile devices with customers.
Responsibilities:- Record and document all new processes and procedures within the service scope, and update existing documentation to ensure clarity and consistency for coworkers.
- Support change and release processes for the implementation of IT systems.
- Produce reports and perform clean-up activities, including canceling mobile lines showing zero usage and cross-charging business areas that fail to return devices from departing employees.
- Manage decommissioning and shipping of devices to remarketing partners.
- Generate and present results of clean-up efforts to the customer supervisor.
- Ensure compliance with guidelines outlined in the Mobile Policy by business users.
Experience:- Interest or experience in IT operations, end-user support, or enterprise IT environments.
- Excellent written and verbal communication skills, including presentation skills.
- Experience with iOS platforms (preferred).
- Experience with Microsoft Office 365 and related applications (preferred).
- Familiarity with cybersecurity concepts (preferred).
Skillset:- Strong written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Self-motivated, detail-oriented, and comfortable working independently as well as collaboratively.
- Ability to communicate effectively with all levels of the organization, from senior management to individual contributors.
Education:
Additional Qualifications:
Licenses: Not required
Certifications: Not required
Shift Hours: 8:00AM -5:00 PM EST
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.