Mobile Deployment Technician

Required 3 Years Description Questions Answers Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The contractor will play a critical role in the Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to end users.

Client is seeking an Endpoint MDM Deployment Contractor to support the Unified Endpoint Management (UEM) team. The contractor will play a critical role in the Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to end users. This individual will also serve as the first line of support for organization-issued mobile devices.

Key Responsibilities

The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:

• Configuring and setting up mobile devices in alignment with the Evergreen Refresh program.
• Coordinating deployments of mobile devices to end users, including scheduling, logistics, and user handoff.
• Receiving, processing, and tracking old devices for secure e-cycling and disposal according to organizational policy.
• Providing first-level support for break/fix issues, troubleshooting, and inquiries related to organization-issued mobile devices.
• Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to operations.
• Maintaining accurate deployment, inventory, and support documentation.
• Ensuring compliance with IT security standards and best practices during all deployment and support activities.

Qualifications

Required Skills/Experience

• Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with Mobile Device Management (MDM) platforms such as Microsoft Intune, AirWatch (Workspace ONE), or similar solutions.
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience

• Prior experience with large-scale device deployment projects.
• Knowledge of government or public-sector IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

Skills	Required	Required Experience	Candidate Experience	Last Used
Hands-on experience with mobile device deployment and configuration, including iOS platforms.	Required	3		Years
Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).	Required	3		Years
Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.	Required	3		Years
Strong organizational skills for managing device scheduling, tracking, and handoffs.	Required	3		Years
Ability to work collaboratively in a team environment while providing excellent customer service.	Required	3		Years
Strong attention to detail and commitment to IT security practices.	Required	3		Years

 

Description	Questions	Answers
Question 1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question 2	All work must be completed on-site. Do you agree to this requirement?
Question 3	Your candidate must be able to attend an in-person interview. Do you agree to this requirement?
Question 4	What is your candidate's email address?
Question 5	How soon can your candidate start if selected for this opportunity?
Question 10	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?
Question 11	Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?