Mobile Deployment Technician

Key Responsibilities

• Configuring and setting up mobile devices in alignment with the County’s Evergreen Refresh program.
• Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.
• Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.
• Providing first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
• Maintaining accurate deployment, inventory, and support documentation.
• Ensuring compliance with County IT security standards and best practices during all deployment and support activities.

Qualifications

Required Skills/Experience

• Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.

Join our team at 3205 Freedom Drive, NC, and contribute to a dynamic work environment where your skills in mobile deployment will make a significant impact. Enjoy the opportunity to work onsite and collaborate with professionals dedicated to ensuring seamless mobile device operations for the County.