Shape the future of real estate in Austin. ABoR is one of the most innovative REALTOR® associations in the industry, serving one of the fastest-growing areas in the country. We're not a "clock-in, clock-out" place to work: our team members have fun, hustle hard, and are committed to fostering the most engaged and professional REALTORS® in the nation. The MLS Team at ABoR is looking for a MLS Product Delivery Manager to serve as a senior-level resource responsible for coordinating product releases, driving continuous improvement across MLS services, and providing support for escalated subscriber issues. This role functions as a connective layer between subscriber needs, product performance, and organizational strategy - ensuring that day-to-day support excellence informs long-term product and business decisions. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Product Release and Delivery - Own end-to-end release coordination process for all MLS platform updates and feature deployments.
- Develop and maintain project documentation, including requirement specifications, timelines, risks, and status reports to MLS Director and other project stakeholders.
- Lead end-user acceptance testing with internal and external stakeholders.
- Serve as primary internal point of contact during release windows, ensuring support staff is prepared and monitoring post-release stability for rapid response when issues emerge.
- Draft and distribute subscriber-facing release communications, including release notes in advance of product changes.
- Serve as primary contact with MLS system vendors to organize and lead assigned technology projects.
- Lead periodic product briefings, training sessions, or webinars for subscribers and staff to drive adoption of new or updated tools.
Continuous Product Improvement - Build and maintain a structured feedback loop – collecting input from tier 1 and 2 support tickets, subscriber surveys, and planned focus groups.
- Analyze ticket trends, recurring issues, and feature requests to identify improvement and innovation opportunities.
- Own and maintain internal knowledge base, ensuring documentation reflects current product behavior after each release.
- Maintain working relationships with product vendors, integration partners, and ancillary tool providers.
- Research, evaluate, and present emerging technologies and tools — including PropTech, AI-driven solutions, and MLS-adjacent platforms — that could enhance products, member experience, or internal operations.
Escalation Product Support - Handle escalated support tickets for complex, recurring, or high-impact product and system issues, ensuring timely resolution and clear subscriber communication throughout.
- Serve as subject matter expert for RESO web API data feeds and ancillary distribution tools.
- Cross-train and provide back-up support for other department staff members as assigned.
People Leadership - Directly manage, mentor, and develop two direct reports: MLS Product Support Tech (Tier 2) and the MLS Technical Specialist.
- Set clear performance expectations, conduct regular 1:1s, and deliver formal performance reviews.
- Manage workload distribution across the team, balancing tier 2 escalations, integration work, and project assignments.
- Foster a collaborative, accountable team culture aligned with organizational values.
Additional Responsibilities - Undertake special projects as assigned.
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. - 3-5 years minimum experience in product operations, release management, technical support, or related role
- Experience with MLS or similar third-party software, real estate data standards, or proptech platforms
- Demonstrated ability to manage multiple concurrent projects with cross-functional stakeholders
- Strong analytical skills – ability to work with ticket data, feedback trends, and operational metrics
- Experience with project management tools such as Asana, Jira, Monday.com, or equivalent
- Excellent written communication skills, including experiencing writing technical documentation or subscriber facing content
- Ability to work in a hybrid work environment, from home and in-person
Supervisory Responsibilities: Yes Posting Notices: - ABoR is an equal opportunity employer and will not discriminate on the basis of an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
- This position does not qualify for visa sponsorship.
ABoR Benefits: Full-time ABoR employees enjoy a benefits package that includes: - Health, vision, and dental coverage effective on the first day of the month after your start date
- Eligibility for 401(k) plan, HSA, and flexible spending accounts subject to plan terms.
- Eligibility for company-paid benefits such as life insurance, short- and long-term disability and long-term care, subject to applicable waiting periods.
- Company-paid holidays and two floater days.
- Paid sick and vacation time earned on an accrual basis.
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