Rytech of Orlando is looking for an organized, detail-driven Project Coordinator to keep our mitigation department running clean across the Central Florida market. This is an in-office role for someone who knows insurance program work, can keep a full WIP of water and mold jobs moving, and makes sure every file is documented, compliant, and ready for the adjuster. If you can answer an emergency call with confidence, spot a missing moisture reading before the carrier does, and keep customers informed from first call to closeout, we want to talk to you.
WHAT YOU'LL DO
- Run the mitigation WIP by status and phase, keeping every active job moving and nothing stalled.
- Track program files against carrier and TPA guidelines and flag SLA deadlines before they are missed.
- Review job files in DASH and Mitigate for complete moisture logs, psychrometric readings, sketches, moisture maps, equipment, photos, and tech notes.
- Label and organize photos and documentation so every file tells a clear story an adjuster can approve.
- Answer business-hour emergency and inquiry calls, qualify the loss, and capture complete intake data for dispatch.
- Coordinate field and customer appointments with the Mitigation Supervisor.
- Make daily touch points with property owners on active jobs and resolve administrative issues quickly.
- Pull status reports every two days to catch documentation gaps and at-risk files.
- Send a daily end-of-day update to the Mitigation Manager and Supervisor and keep the weekly WIP current in DASH and Mitigate.
- Assemble complete, compliant billing packages, including signed authorizations and certificates of completion and satisfaction.
- Deliver a customer experience that reflects well on Rytech of Orlando from first call to final paperwork.
WHAT YOU BRING
- Working knowledge of insurance program work and TPA rules and metrics.
- Strong organizational skills and the ability to track many jobs at once without losing detail.
- A professional phone presence and the ability to stay calm and empathetic with property owners in the middle of a loss.
- Comfort running reports and acting on what they show.
- Software competent, comfortable learning and working in job management and documentation platforms.
- Self-motivated and able to prioritize across competing deadlines and unpredictable emergency volume.
- Strong customer service instincts and the ability to stay level-headed under pressure.
- Integrity, honesty, and a team-first approach: you support the field, you don't police it.
EXPERIENCE
- 2+ years of administrative or operations experience in restoration, construction, or property insurance claims.
- Experience with insurance program and TPA work, such as Alacrity or HOMEE.
- Familiarity with DASH and Mitigate strongly preferred.
- Working knowledge of water mitigation documentation (moisture logs, psychrometrics, drying records) preferred.
- Familiarity with Xactimate a plus
William "Bubba" Ryan started Rytech in the early 1990s based on over 30 years' worth of experience in the restoration industry. The company was founded on the understanding that there was a better way of doing things, so he made significant changes to the service process and created new technology to help clients. In addition, Mr. Ryan developed a business model that allows for owner-empowered hands-on franchising. The result is Rytech Restoration, a revolutionary and industry-leading water and fire damage and mold remediation service provider that is part of a 60-billion-dollar-plus industry.
We are proud of our ability to respond quickly and efficiently to minimize damage and disruption to our customers' lives. We are revolutionary, and we don't make that statement lightly.
The founding of Rytech incorporates the understanding that the business must benefit the customer and meet their needs first. That concept of better service, technology, processes, and administrative support ensures that we have a highly successful business and franchise model.
At Rytech Restoration, it is our mission, vision, and values that define us. We strive to offer our services with fairness and integrity, always going above and beyond for each and every client, with safety always foremost and foremost in our minds. We strive to create relationships with clients and companies built on trust and mutual respect, treating everyone as we would like to be treated. Our commitment to team building, employee development, and corporate social responsibility ensures that we uphold the highest standards of ethics and excellence in all we do.
We are a diverse team made up of highly experienced professionals from a variety of backgrounds. We're always looking for driven, team-oriented, and enthusiastic candidates who are eager to learn and grow with the company. We want to find individuals who have a passion for helping people, a desire to give back to the community, and teamwork skills that will help make our restoration services a success.
If you're someone who is motivated, trustworthy and loves to help others, Rytech Restoration would like to hear from you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rytech Restoration Corporate.