Mitigation Manager

Team Leadership : Recruit, train, and manage up to team members (technicians, crew leaders, coordinators). Client & Carrier Relations : Negotiate directly with insurance companies, resolve customer complaints, and market services to local industry professionals.

Benefits:

• Medical, Dental and Vision Benefits
• Maternity, Paternity & Adoption Leave
• Company shirts
• Paid IICRC certifications
• Company cell phone/cell phone allowance
• Company vehicle
• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources
• Bonus based on performance
• Competitive salary

Do you have a keen eye for detail and ensure thoroughness in your work?  Do you enjoy a fast-paced work environment where urgency is key? If so, we welcome you to join our exceptional team!

Mitigation Manager
$65,000 - $75,000 per year + bonus opportunities


We are looking for a dynamic, results-driven Mitigation Manager to lead our emergency services department.  In this role, you will oversee a team, manage valuable company assets, and ensure our field operations meet high safety and profitability standards. If you are a strategic leader with deep roots in the restoration industry and a passion for coaching teams to success, we want you on our team. 
      
THE ROLE
Team Leadership: 

• Recruit, train, and manage up to team members (technicians, crew leaders, coordinators). 
• You will handle scheduling, timecards, and performance reviews.
• Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff 
• Conduct monthly staff meetings 
• Use tools and reporting to budget and margin results (50%)
• Drive response and urgency

Operations & Logistics:

• Oversee warehouse inventory, equipment tracking, vehicle maintenance, subcontractor compliance and staffing needs.
• Responsible for movement, care, and inventory of equipment in the warehouse and on jobsites, dispatching of Technicians and On Call Schedule

Financial & Estimates:

• Write and review job estimates using industry software. 
• Mastery of Xactimate is required, along with the ability to learn systems like RMS, Luxor, and Sage.
• Knowledge of Microsoft Office applications (Outlook, Word, Excel)

Client & Carrier Relations: 

• Negotiate directly with insurance companies, resolve customer complaints, and market services to local industry professionals.
• Maintain and create good relationship with insurance carriers and vendors
• Auditing of customer service complaints  
• Recruit vendors and subcontractors; ensure subcontractor compliance

Experience: 

• You need 5+ years in restoration emergency services and 2+ years in a management role.
• High School Diploma or GED required 
• Experience with writing Emergency Services (Mitigation) estimates 
• IICRC certifications (like WRT or ASD) are highly preferred.
• Extensive Knowledge of emergency services within the restoration industry  

Physical Requirements: 

• Able to lift up to 50 lbs
• Drive a company vehicle while maintaining a clean driving record

Reasonable Accommodation for Disability:   
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. 


Disclaimer: 
Paul Davis Restoration is an equal opportunity employer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.