Mill Street Residence Director (83232)

Mill Street Residence is a assisted living community like no other and it is our employees that truly make the difference. Whether it involves housekeeping, dining services, home care, maintenance, activities or our front office, we strive to provide the highest level of quality care to the seniors we serve. At Mill Street, we treat people like family and it shows. This is an exciting opportunity to lead our facility in being the best assisted living community in town!

The Mill Street Residence Director will direct the day-to-day function of the facility in accordance with current federal, state and local standards governing assisted living facilities while ensuring the highest degree of quality in the care and services provided to tenants at all times.

Duties include but are not limited to:

• Service Excellence

• Communicate effectively with tenants, families, customers, and team members while remaining calm, professional, and customer-focused.

• Maintain confidentiality and HIPAA compliance by safeguarding sensitive information and using systems appropriately.

• Promote teamwork through collaboration, recognition, constructive feedback, and support of organizational goals.

• Demonstrate respect for diversity and create positive, welcoming experiences for all customers and tenants.

• Adhere to organizational policies, including a hostility-free environment and the organization's mission and values.

• Quality

• Deliver customer-centered service that meets or exceeds tenant and customer expectations.

• Support quality improvement initiatives and effectively address customer concerns.

• Maintain job knowledge, required certifications, and compliance with organizational policies and procedures.

• Contribute ideas and participate in efforts that improve services, processes, and outcomes.

• Stewardship/Ownership

• Exercise sound judgment and make effective decisions in daily work activities.

• Demonstrate reliability through punctuality, attendance, and respect for others' time.

• Take initiative by prioritizing tasks, maintaining productivity, and completing responsibilities independently.

• Use organizational resources responsibly, minimize waste, and promote workplace safety.

• Maintain a clean, professional environment and adapt positively to changing priorities and needs.

• Leadership

• Ensure compliance with licensing, regulatory, and organizational standards.

• Communicate effectively with staff and support operational planning, budgeting, and staffing needs.

• Develop employees through coaching, mentoring, performance feedback, and professional development.

• Promote continuous quality improvement and hold staff accountable for performance expectations.

• Lead with integrity, accountability, consistency, honesty, and commitment to the organization's mission.

• Marketing

• Develop and implement marketing and community outreach efforts to support occupancy and referrals.

• Maintain positive public relations and awareness of industry trends and local competition.

• Coordinate tenant move-in processes and apartment modification requests.

• Prepare and process contracts and related documentation accurately and timely.

• Represent the organization ethically and professionally in all marketing and customer interactions.

• Other Duties

• Perform additional job-related duties, assignments, and responsibilities as directed by leadership to support organizational operations and resident needs.

Compensation

The pay range for this role is between $75,004.80-$109,990.40 annually. Please note that final compensation will be determined based on experience, qualifications and internal equity considerations.

Benefit Offerings

Lake Region Healthcare is pleased to offer a comprehensive benefit program designed to meet your unique needs. This includes medical and dental coverage; HSA, FSA and 401k plans; EAP, life and disability coverage; voluntary accident, critical illness and hospital indemnity coverage; pet insurance, ID theft protection and legal services. For new employees, the effective date of coverage for most plans is the first of the month, following a 30-day waiting period.

EEOC

Lake Region Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.