Milieu Specialist - Lancaster Child/Adolescent Day Hospital

Duties and Responsibilities

Essential Functions:

• Provides day-to-day oversight of all therapeutic activities.
• Manages behavioral crises under the direction of the director and program psychiatrist, including 1:1 observation, redirection, physical restraint and team crisis intervention.
• Establishes and maintains positive, therapeutic relationships with clients.
• Maintains an awareness of significant client history, present status, and any precautions in effect. Collaborates with other staff to provide input into treatment plans for individual clients.
• Demonstrates collaboration and teamwork in maintaining a structured and safe milieu, and assists with milieu programming such as providing direct care to clients as needed.
• Performs secretarial/receptionist duties for the program including filing, copying, faxing, scheduling appointments, answering phones and reviewing and preparing client reports and data. This also includes coordination and completion of any written communication and assistance in carrying out the treatment plans for clients.
• Oversees the physical management of the program and recognizes changes and unsafe conditions in the milieu. Collaborates with treatment team staff to implement prompt, therapeutic interventions.
• Effectively utilizes leadership/teaching/counseling techniques to gain cooperation and to motivate program participants.
• Observes patient's appetite and promotes healthy nutrition and sleep patterns.
• Assists hospital staff in operation and management of the milieu as well as performing assignments, activities, and tasks.
• Conducts clinical interventions according to established standards.
• Provides transportation in a WellSpan Philhaven vehicle to and from the program for clients that meet requirements and are in need of transportation.

Common Expectations:

• Maintains knowledge of policies and procedures relevant to the application for services in the region. This includes the intricacies and nuances of complex funding issues for levels of care, Health Choices, managed care organizations and other funding entities.
• Demonstrates ongoing personal and professional development.
• Maintains proficiency in Therapeutic Crisis Intervention (TCI) principles of de-escalation.
• Assists in the training/orienting of new employees to policies, procedures, practices, and operations.