Middleware Engineer - Systems Administrator

Job Purpose:

Maintains the integrity, availability, accessibility, and current patch levels of various system applications. Serves as application technical point of contact between the technical team and the business partners both technical and functional) for the identification and resolution of issues related to various applications.

Primary Functions:

• Build, maintain, and patch the applications, plug-ins, and agents in support of the system needs to ensure environments are available for projects and production;
• Provide application support to include troubleshooting (root cause analysis) and incident management (including creation, assignment, and team documentation and orientation on how to resolve current and future issues);
• Provide application support through producing technical documentation, and acting as application technical resource;
• Conduct performance analysis and review the findings to confirm alignment with potential issues, recommendations, and improvements within the application infrastructure (network hardware, database, vendor supplied);
• Design and recommend roadmaps to encompass OUC's hybrid cloud infrastructure. For existing tools as well as future solutions;
• Perform testing across multiple environments: providing support for testing/executing processes for environment owners and Business Analysts;
• Serve as a liaison between OUC and the application vendors to address system issues
• and problem analysis to see them through to resolution, by opening vendor cases, conducting frequent relevant status discussions and ensuring quality resolution;
• Maintain multiple application environments while following patch/configuration management best practices to apply changes in a logical, audited sequence through environment progression (Dev, Test, UAT, Prod, etc);
• Collaborate with other technical teams (database, server, desktop, network, security, operations, etc.) to support the system applications;
• Perform application deployments, system health monitoring, patch release planning, application service pack upgrades, framework services upgrades and performance tuning; develop and maintain documentation regarding system functionality, performance benchmarks and system integration;
• Participate on technology services and vendor application upgrades, patching, testing as well as production implementations; perform and implement necessary system maintenance during planned outages;
• Work on projects as needed by OUC to include: transition to application services/support to ensure best practices of non-functional requirements are implemented such as back up, recovery, environment management, configuration, source control and monitoring, etc.;
• Follow triage, SDLC, change management and other IT processes in place to promote new/revised objects to all environments;
• Handle scheduled on-call rotation responsibilities;
• Perform other related duties as assigned.