Access Control, Amazon Web Services (AWS), Atlassian JIRA, Automation, Background Investigation, Bash Scripting, Best Practices, Change Management, Cloud Computing, Communication Skills, Computer Science, Computer Security, Continuous Improvement, Cross-Functional, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, English Language, Enterprise Applications, Firewalls, Health Plan, Hybrid Cloud, IT Service Management (ITSM), IT Service Management (ITSM) Software, Identify Issues, Information Technology & Information Systems, Internet Security, Leadership, Machine Tool, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Active Directory, Microsoft Windows Azure, Network Administration/Management, Network Routing, Network Switching, Operational Support, Operations Processes, Performance Management, Presentation/Verbal Skills, Project/Program Management, Python Programming/Scripting Language, Reliability Engineering, Requirements Management, Risk Management, Scripting (Scripting Languages), Security Architecture, Security Compliance, Security Information and Event Management (SIEM), Security Monitoring, ServiceNow, Single Sign-On (SSO), Software Administration, Systems Administration/Management, Systems Engineering, Team Player, Technical Delivery, Technical Support, Time Management, Training/Teaching, User Interface/Experience (UI/UX), VPN (Virtual Private Network), Wi-Fi, Windows PowerShell