Mid-Level IT Support

• Provide timely and effective technical support to end-users via various channels (e.g., email, phone, in-person) for hardware, software, and network-related issues.Track, prioritize, and resolve IT incidents and service requests using our ticketing system, ensuring that all issues are resolved within established service level agreements (SLAs).
• Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components.
• Create, modify, and deactivate user accounts in various systems (e.g., Active Directory, email, applications) as per company policies.
• Install, configure, and update software applications and operating systems on end-user devices.
• Assist in the procurement of IT hardware and maintain accurate inventory records.
• Ensure that all systems and devices are compliant with company security policies and assist in implementing security best practices.
• Work closely with other IT team members and departments to implement and support IT solutions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 3 above years proven experience in providing IT support in a professional environment.
• Proficient in Windows and/or macOS operating systems.
• Familiarity with Microsoft Office Suite and other common business applications.
• Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
• Experience with troubleshooting hardware and software issues.
• Ability to analyze and resolve complex technical issues independently.