Microsoft Windows Field Deployment Tech

Position Title: Microsoft Windows Field Deployment Technician 

As a Microsoft Windows Field Deployment Technician on our project, you'll work as a team member supporting the VA’s EHR deployment and training project.  In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers.  This role combines strong technical skills with an emphasis on delivering a high level of customer service.  You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision.  This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat.  This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for occasional weekend hours.  The staff may be required to travel to other sites outside of the metropolitan area throughout the week as needed. 
You Have: 

• Minimum of 1-year experience in imaging and installing computer equipment  

• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions

• Must have personal transportation available during work hours     

• Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets

• Will frequently need to be able to push carts carrying equipment

• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills

• Experience with conducting routine system administration tasks and logging data in system admin logs

• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems

• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service

• HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor’s degree in IT, CS, EE, IS and 1 year of experience

Nice If You Have: 

• Experience with the ServiceNow ticketing system a plus

• Experience with the VA

• Public Trust clearance

• Experience with Microsoft windows desktop deployments

• Experience as IT helpdesk Tier 1 or 2