| Location | Rockville, MD |
| Salary | $97,540–$154,255 Per Year |
Microsoft Teams Phone Specialist (Senior IT Specialist), Grade N28
Salary
$97,540.00 - $157,962.00 Annually
Location
100 Maryland Ave Rockville MD 20850 USA
Job Type
Permanent
Remote Employment
Flexible/Hybrid
Job Number
2026-00604
Department
Department of Technology and Enterprise Business Solutions
Division
TBS 34 CIO Enterprise Information Security Office
Opening Date
10/14/2026
Closing Date
10/21/2026 11:59 PM Eastern
FLSA
Exempt
About the Position
Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $97,540.00 to $154,255.00, based on the candidate's qualifications and experience.
WHO WE ARE
The mission of the Department of Technology & Enterprise Business Solutions (TEBS) is to use information technology to:
TEBS is a fully integrated enterprise in which all Montgomery County Government Departments and Offices have the ability to utilize reliable, accurate, and secure information to perform the government services and functions essential to the citizens of Montgomery County.
WHO WE ARE LOOKING FOR
We are seeking two (2) experienced and results-driven Microsoft Teams Phone Technical Specialists to help lead and support the migration of over 7,000 telephone service users from the county's on-premises telephony systems to Microsoft Teams Phone with Operator Connect, and then to be the primary resource for operating, maintaining, supporting, troubleshooting, provisioning, configuring, and optimizing Microsoft Teams Phone service for the county's users on an ongoing basis. The role will focus on ensuring the services reliability, responsiveness, cost-effectiveness, and user satisfaction. The ideal candidate will have deep technical expertise in Microsoft Teams Phone deployment and configuration, and hands-on experience managing large-scale enterprise telephony migration and ongoing maintenance and support operations.
What Youll Be Doing
The specialists will play a key role in ensuring the reliability, responsiveness, cost-effectiveness, and overall user satisfaction of the service. The ideal candidates will have strong technical expertise in deploying, configuring, and managing Microsoft Teams Phone, along with hands-on experience supporting large-scale enterprise telephony migrations and ongoing support operations.
Key Responsibilities:
Preferred Experience:
A criminal background and credit history check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.
The individual selected for this position will be considered an Essential Employee. Essential employees must report to work during a period of general emergency or liberal leave.
This position REQUIRES possession of a valid drivers license from the applicants state of residence, and the ability to drive a county vehicle to observe and/or perform work on the Transfer Station grounds or site visits.
Work Schedule: ?This position may require occasional evening and weekend hours based on program needs.?
This position requires the ability to attend meetings or perform work at locations outside the office.
Minimum Qualifications
Experience:
Five (5) years of professional experience in the information technology field, including:
Education:
Bachelor's degree in computer science or a related field from an accredited college or university.
Equivalency:
An equivalent combination of education and experience may be substituted.
Medical Protocol:
This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.
Preferred Criteria, Interview Preferences
All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Applicants who meet the minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following:
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
What is your highest level of completed education?
02
Do you have a degree in Computer Science or a related field from an accredited college or university?
03
How many years of professional experience do you have in the information technology field in such areas of telecommunications, managing large-scale telephony operations and migrations to Teams Phone?
04
Referencing the migration project(s) on your resume, explain the role you personally played as the lead architect, engineer, or primary support resource. What were the key decisions you were responsible for, and what outcomes did you directly influence?
05
Refer to a post-migration support scenario listed on your resume and describe how you used Call Analytics, CQD, or the Teams Admin Center to diagnose and resolve call-quality issues. What data did you look at, what patterns did you identify, and what corrective actions did you take?
Required Question
Employer Montgomery County (MD)
Address 101 Monroe Street
7th Floor
Rockville, Maryland, 20850
Phone 240-777-5000