Position Title: Microsoft Solutions Engineer
FLSA Status: Exempt
Type of Position: Full-time
Department Name: Service Delivery
Reports To: Service Delivery Manager
Direct Reports: None
JOB SUMMARY
The Microsoft Solutions Engineer (SE) is a strategic technical leader responsible for designing and delivering end-to-end Microsoft-based solutions-including Azure, Office 365, and other enterprise platforms. This role bridges business needs and technical execution, working closely with stakeholders, internal teams, and clients to ensure scalable, secure, and high-performing solutions. The SE also serves as a technical liaison to sales and project teams, contributing to solution scoping, demos, and statements of work
ESSENTIAL FUNCTIONS OF THE JOB
- Lead solution architecture for Microsoft technologies including Azure, Office 365, SharePoint, and Teams.
- Conduct project discovery, technical research, and scope definition.
- Create detailed statements of work, architecture diagrams, and implementation plans.
- Estimate resource requirements and timelines for technical delivery.
- Perform system performance analysis and present findings to technical and executive audiences.
- Collaborate with vCIOs, sales, and engineering teams to qualify and scope opportunities 4.
- Mentor junior staff and contribute to internal technical development initiatives
- Other Duties as Assigned
SKILLS AND ABILITIES
Professional & Interpersonal Skills
- Strong commitment to delivering exceptional customer service with empathy, professionalism, and urgency
- Ability to act with a sense of urgency while maintaining attention to detail and accuracy
- Effective multitasking and time management in a fast-paced, dynamic environment
- Clear, concise, and professional communication-both written and verbal-with partners and internal teams
- Ability to work independently with minimal supervision, as well as collaboratively within cross-functional teams
- Skilled in preparing, organizing, and presenting technical and strategic information to both technical and non-technical audiences
- Willingness to work flexible hours, including after-hours and on-call rotations as needed
Technical & Project Delivery Skills
- Deep expertise in Microsoft Azure, Office 365, Active Directory, PowerShell, and cloud architecture.
- Deep expertise with Entra ID (formerly Azure AD) for identity and access management, including conditional access, MFA, and role-based access control.
- Strong understanding of virtualization platforms (Hyper-V, VMware)
- Experience with network infrastructure: routers, switches, firewalls, VPNs, QoS, ACLs
- Proficiency in solution design, system integration, and performance tuning.
- Proficiency in Windows desktop and server operating systems (XP, 7, 8, 10, 11; Server 2008 R2 through 2022)
EXPERIENCE REQUIREMENTS
- Minimum 5-7 years in IT architecture, consulting, or engineering roles.
- Proven experience designing and implementing Microsoft enterprise solutions.
- Experience working with cross-functional teams including sales, engineering, and client stakeholders
- Ongoing commitment to professional development through certifications, training, and hands-on learning
EDUCATION / CERTIFICATION REQUIREMENTS
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Preferred certifications:
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Azure Administrator
- Microsoft Certified: Azure Virtual Desktop Specialist
- Microsoft 365 Certified: Enterprise Administrator Expert
- MCSA/E, Net+, CCNA (optional but beneficial)
- Valid driver's license and proof of insurance required; must maintain an acceptable driving record.
PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB
- Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance
- Frequently operates a motor vehicle while traveling to partner site
- Frequently exposed to outside elements when traveling to partner site
- Frequently sits and/or stands for long periods of time
- Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
- Frequently works in a well-lit, tempered room
- Frequently views the computer to perform duties
- Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
- Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds