Microsoft Endpoint & Workspace ONE Specialist

The ideal candidate will have experience supporting Apple macOS devices, mobile device management (MDM) platforms such as Omnissa Workspace ONE and Microsoft Intune, and enterprise mobile technologies. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment.

Job Title: Microsoft Endpoint & Workspace ONE Specialist
Duration: Full-Time Hire / Permanent Role
Location: Reston, VA or Plano, TX.
Work Mode:Hybrid

Duties and Responsibilities
Systemone is seeking a Microsoft Endpoint & Workspace ONE Specialist? to support a large-scale enterprise environment within a cloud first infrastructure. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment.

The ideal candidate will have experience supporting Apple macOS devices, mobile device management (MDM) platforms such as Omnissa Workspace ONE and Microsoft Intune, and enterprise mobile technologies. Responsibilities include troubleshooting endpoint and mobile device issues, monitoring system performance and compliance, analyzing logs to identify and resolve incidents, and partnering with engineering, security, and compliance teams to maintain endpoint protection standards. The role also requires strong documentation practices, incident management capabilities, and the ability to support change management initiatives in a regulated financial services environment.

Required Qualifications.

• Hands on experience with Omnissa Workspace ONE and/or Microsoft Intune
• Experience supporting and troubleshooting Apple macOS environments
• Mobile device management and support for iOS and Android devices
• Ability to monitor system performance, compliance status, and operational health
• Experience analyzing logs and collaborating with engineering teams to resolve incidents
• Understanding of endpoint security controls, policy enforcement, and compliance requirements
• Strong troubleshooting and root cause analysis skills
• Experience documenting incidents, resolutions, and operational procedures with attention to detail
• Familiarity with IT Service Management (ITSM) processes and change management practices
• Experience working in enterprise cloud environments, preferably AWS based organizations
• Knowledge of ServiceNow for incident, problem, and change management processes
• Strong written and verbal communication skills
  

Required Skills

• Amazon Web Services Cloud
• Analytical Thinking
• Communication
• Detail-oriented
• Problem Solving
• ServiceNow
• Change Management

Desired Skillset:
?Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus

Education:
Bachelor's degree in computer science, Information Systems, or a related field.?

Ref: #404-IT Pittsburgh