Configure, customize, and extend MS Dynamics CRM using plugins, custom workflows, JavaScript, and web resources . Troubleshoot and resolve technical issues in CRM Online/Dynamics 365 (Entities, Workflows, BPFs, Customizations) .
Numbers & Facts
Location
Malvern, PA (Remote)
Description
Experience Required:
4+ years of hands-on experience with MS Dynamics CRM (total 8+ years of overall IT experience).
Experience in at least 2 full-cycle MS Dynamics CRM implementation projects.
Key Responsibilities:
Work closely with business and technical teams to gather requirements, analyze gaps, and design solutions.
Configure, customize, and extend MS Dynamics CRM using plugins, custom workflows, JavaScript, and web resources.
Develop and maintain integrations with enterprise systems (ERP, LOB apps, Outlook, SharePoint, O365, AD Sync).
Perform data migration using tools like Scribe, SSIS, or similar ETL solutions.
Design and develop OOB CRM reports, custom SSRS reports, and dashboards.
Implement CRM security models, role-based access, and best practices.
Utilize CRM Web API, OData/REST, and SOAP services for integrations.
Work on Agile (SCRUM/KANBAN) methodologies, participating in sprint planning and reviews.
Collaborate on high-level design sessions and recommend best-fit CRM solutions.
Develop and optimize .NET components (WCF, SSIS, SSRS, SQL Server) related to CRM.
Troubleshoot and resolve technical issues in CRM Online/Dynamics 365 (Entities, Workflows, BPFs, Customizations).
Ensure smooth deployment and post-go-live support.
Technical Skills & Must-Have Experience:
MS Dynamics CRM 2013/2015/365 (Configuration, Customization, Extensions)
CRM Integrations (ERP, Outlook, SharePoint, O365, AD Sync, REST/SOAP, NServiceBus)
Plugin Development, Custom Workflows, JavaScript, Web Resources
Data Migration (Scribe, SSIS, or similar tools)
CRM Security Model & Reporting (OOB Reports, SSRS)
.NET Stack (WCF, SQL Server, SSIS, SSRS)
Agile Development (SCRUM/KANBAN)
Soft Skills:
Strong communication and articulation skills.
Ability to collaborate with cross-functional teams.
Analytical mindset with a problem-solving approach.
Preferred Qualifications:
Knowledge of Sales Force Automation, Marketing Automation, and Service Management in CRM.
Exposure to best practices in CRM design and development.