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Microsoft Dynamics 365 Solution Consultant

TechDigital

  • Greensboro, NC
  • 8 days ago

    Highlights

    The Solution Consultant/Functional Analyst will have 5+ years of experience specialized in Microsoft Dynamics 365 Customer Service and Power Platform who will play a crucial role in implementing and optimizing our Dynamics solution to meet business needs. Skills and Competencies Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions.

    Numbers & Facts

    LocationGreensboro, NC
    IndustryOther/Not Classified
    Company Size100 to 499 employees

    Description

    The Solution Consultant/Functional Analyst will have 5+ years of experience specialized in Microsoft Dynamics 365 Customer Service and Power Platform who will play a crucial role in implementing and optimizing our Dynamics solution to meet business needs.

    Role/Responsibilities
    • Extensive understanding of Microsoft Dynamics 365 module Customer Service, Power Platform and Integrations
    • Knowledge of the platform's capabilities, limitations, and best practices for customization.
    • Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges.
    • Requirement Gathering: Collaborate with stakeholders to understand business needs and processes.
    • Conduct workshops and interviews to elicit requirements and document them comprehensively.
    • Translate business requirements into functional specifications.
    • Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization.
    • Configure the Dynamics 365 environment to align with business needs.
    • Customize entities, workflows, forms, and dashboards as required.
    • Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications).
    • Ensure data consistency and integrity across integrated systems.
    • Lead or assist in the deployment of Dynamics 365 solutions.
    • Support in development of user manuals and training materials.
    • Offer ongoing support and troubleshoot issues post-implementation.
    • Create detailed documentation of the configuration, customizations, and integrations.
    • Maintain documentation for future reference and auditing.

    Skills and Competencies
    • Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions.
    • Excellent verbal and written communication skills to interact effectively with stakeholders at all levels.
    • Ability to convey technical information to non-technical users.
    • Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.
    • Ability to coordinate tasks, manage timelines, and ensure tasks stay on track.
    • Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points.
    • Ability to work closely with technical teams (developers, IT staff) to implement and support solutions

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