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Microsoft Dynamics 365 Lead/ Manager with Genesys Experience - 100% Remote

The Dignify Solutions, LLC

  • Raritan, NJ
  • 30+ days ago
  • Remote

    Highlights

    Knowledge of REST APIs, Azure Integration Services (Power Automate, Power Apps) middleware platforms, event-driven integration, and enterprise integration patterns. Strong understanding of contact center operations including call routing, IVR design, agent desktop, case management, knowledge management, and service workflows.

    Numbers & Facts

    LocationRaritan, NJ (
    Remote    )

    Description

    • 10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects.
    • Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives.
    • Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service.
    • Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions.
    • Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel communications, and workforce optimization solutions.
    • Strong understanding of contact center operations including call routing, IVR design, agent desktop, case management, knowledge management, and service workflows.
    • Knowledge of REST APIs, Azure Integration Services (Power Automate, Power Apps) middleware platforms, event-driven integration, and enterprise integration patterns.
    • Experience delivering cloud-based SaaS implementations using Azure and Microsoft cloud technologies.
    • Strong understanding of Agile, Scrum, DevOps, CI/CD pipelines, and modern software delivery methodologies.
    • Familiarity with security, privacy, and compliance standards applicable to enterprise customer service platforms.
    • Strong written and verbal communication skills with experience preparing executive reports and project status updates.
    • Experience in the delivery healthcare, Medicaid, or government customer service implementations is preferred.

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