Microsoft 365 Productivity Trainer

Job Overview:

Pay Range: $45.00hr - $50.00hr

Requirement/Must Have:

• Bachelor's degree or equivalent experience in information systems, business, technology enablement, or a related field.
• 5+ years of experience training, supporting, consulting, or enabling end users on Microsoft 365 collaboration and productivity tools in a corporate environment.
• Deep practical knowledge of Teams, SharePoint Online, OneDrive, and file collaboration across the Microsoft 365 ecosystem.
• Deep experience working in the M365 ecosystem, with comfort explaining and coaching about the following collaboration and productivity apps: Planner, Loop, Outlook, Bookings, and others as needed.
• Working knowledge of Copilot Chat (Basic) and M365 Copilot (Premium), especially where they intersect with meetings, files, and productivity workflows.
• Strong facilitation and public speaking skills, including live demos, Q&A, and practical examples for non-technical audiences in virtual, hybrid, and in-person settings.
• Ability to design clear learning materials, quick reference guides, class decks, short demos, and other reusable resources.
• Consultative mindset, with the ability to listen, diagnose user needs, recommend practical next steps, and coach individuals and teams to adopt new ways of working.
• Strong written communication, stakeholder management, organization, follow-through, and comfort managing multiple concurrent requests.

Responsibilities:

• Design, update, and deliver live virtual classes and workshops across M365 productivity topics.
• Facilitate demos, Q&A, follow-up resources, and recordings where appropriate.
• Provide practical coaching through individual consults, small-group support, and written guidance.
• Help users translate tool capabilities into better work habits, collaboration patterns, and team workflows.
• Advise teams on SharePoint site ownership/maintenance, design, modern web parts, permissions concepts, and document collaboration.
• Stay current on Microsoft 365 releases, updates and changes, identify training impacts, and coordinate with product/technical teams.
• Create and maintain facilitator guides, quick reference guides, one-pagers, short demos, and self-service resources.
• Support adoption campaigns, community responses, champion-style enablement, and change management activities.
• Maintain class schedules, registration details, Planner tasks, feedback summaries, and attendance metrics.

Nice to Have:

• Instructional design, eLearning, video creation, or content development experience.
• Formal change management, adoption, or Prosci/ADKAR experience.
• Experience supporting champions, communities of practice, or other peer learning programs.
• Experience in a large enterprise environment with multiple affiliates, business units, and stakeholder groups.
• Microsoft certifications or equivalent practical experience in Microsoft 365, Teams, SharePoint, OneDrive, or modern workplace adoption.
• Vendor, partner, or product team coordination experience, especially around enablement content or roadmap awareness.

Skills:

• Microsoft Teams.
• SharePoint Online.
• OneDrive.
• Microsoft 365 Productivity Workflows.
• Microsoft Planner.
• Microsoft Loop.
• Microsoft Outlook.
• Microsoft Bookings.
• Windows 11.
• Microsoft Copilot.
• Training Facilitation.
• Adoption Coaching.
• Change Enablement.

Qualification And Education:

• Bachelor's degree in Information Systems, Business, or Technology Enablement.
• Microsoft 365 expertise.
• Strong verbal and written communication skills.