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MicroFocus / Rocket Software Support Specialist

Virtusa Corp

  • Dallas, TX
  • 2 days ago

    Highlights

    What you'll do: Support, maintain, and troubleshoot Rocket Enterprise Server / Enterprise Developer / Enterprise Analyzer on AWS M2 (managed and self-managed runtimes), in production and non-production environments. You'll handle day-to-day product support, troubleshooting, and customer issue resolution alongside our infrastructure, application, and operations teams-a good fit for an experienced contractor who can ramp quickly in an established environment.

    Numbers & Facts

    LocationDallas, TX

    Description

    Job Requirements

    Primary Products - Micro Focus Enterprise Server, Enterprise Developer, Enterprise Analyzer, Rocket Enterprise Server, AWS M2, AWS Mainframe Modernization.Infrastructure & Tools: ESCWA, MFDS (Micro Focus Directory Server), Fileshare, mfsupportinfo, AutoPass, CTF Traces.

    Mainframe Emulation: CICS emulation, JES emulation, IMS emulation, VSAM, JCL, COBOL.

    JD from Customer:

    Rocket Software Support Specialist (Contract)

    We're looking for a contractor to help support and maintain our Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer products (formerly Micro Focus) running on AWS Mainframe Modernization (M2). You'll handle day-to-day product support, troubleshooting, and customer issue resolution alongside our infrastructure, application, and operations teams-a good fit for an experienced contractor who can ramp quickly in an established environment.

    What you'll do:

    Support, maintain, and troubleshoot Rocket Enterprise Server / Enterprise Developer / Enterprise Analyzer on AWS M2 (managed and self-managed runtimes), in production and non-production environments

    Administer Enterprise Server: regions, ESCWA/MFDS, CICS/JES/IMS emulation, batch/JCL, Fileshare/VSAM, and security (ESF/LDAP)

    Diagnose and resolve customer issues-read CTF traces, dumps, and console/system logs; use mfsupportinfo; reproduce reported issues

    Configure and troubleshoot database connectivity: XA switch modules, PostgreSQL/Aurora, Db2 LUW/HCO, SQL Server

    What you'll bring:

    8+ years of hands-on experience supporting Rocket (Micro Focus) Enterprise Server / Enterprise Developer / Enterprise Analyzer

    Enterprise Server administration: regions, ESCWA/MFDS, CICS/JES/IMS emulation, batch/JCL, Fileshare/VSAM, security (ESF/LDAP)

    Troubleshooting skills: reading CTF traces, dumps, console/system logs, mfsupportinfo; reproducing customer issues

    Database connectivity: XA switch modules, PostgreSQL/Aurora, Db2 LUW/HCO, SQL Server

    Working knowledge of COBOL/PL/I, JCL, CICS, and VSAM

    AWS basics: EC2, CloudWatch, IAM, VPC, S3; understanding of M2 managed vs. self-managed runtime

    Windows and Linux administration plus scripting (PowerShell/bash)

    Experience working Rocket support cases, with clear written communication for customers

    Work Experience

    10-15Years

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