MHS - IT Application and Digital Prod Development - Director_Clinical Applications

Under general direction of the VP of Applications and Digital Product Development, the Director of Clinical Applications is responsible for leading the strategy, implementation, optimization, and support of the Epic electronic health record (EHR) and other clinical and revenue cycle applications, services, resources, reports and integrated applications across Mosaic Life Care. This role ensures that clinical technologies align with organizational goals and drive improved outcomes, end user experience, and operational efficiency. The Director works closely with clinical, financial, and operational stakeholders to support the delivery of high-quality, patient-centered care through well-governed, integrated, and innovative applications solutions. The Director contributes to application governance, change control processes, optimization initiatives, and value realization strategies that enhance the effectiveness of care delivery and revenue integrity. The Director oversees teams responsible for clinical and revenue cycle applications, ensuring the design, maintenance, and performance of these systems meet the needs of users and support enterprise growth and transformation.

Skills and Abilities

Essential Technical/Motor Skills

• Must be technologically adept and possess exceptionally good computer skills.

Interpersonal Skills

• Well-rounded communication skills both in written and verbal form. This includes effective communications with both senior leadership and other leaders regarding business and technical matters. The clarity of these communications will determine how effectively tasks are executed in the IT department.
• Ability to work with peers at all levels of management in establishing and executing strategies for the process improvement and system selection, installation and implementation of computer based systems.
• Strong leadership skills, having an ability to influence a cross-functional group towards a unified direction.
• Must be a people person who inspires trust and confidence in others.

Essential Physical Requirements

• Ability to work at a desk for a major part of the workday using an online computer terminal and/or a personal computer and a telephone.
• Ability to manipulate manuals, printed output, memos, periodicals, mail, and written requests.
• Ability to attend meetings at sites other than the normal workplace (on a different floor or in a different building).

Essential Mental Abilities

• Must possess the ability to solve problems using a high degree of logical thought process.
• Ability to make independent decisions based on the interpretation, analysis and evaluation of changing data and conditions.
• Also must be able to work on several tasks concurrently with great emphasis on the retention of details.
• Demonstrates a high degree of stress tolerance.

Essential Sensory Requirements

• Visual skill required to read technical documentation.
• Must be able to see indicator lights or digital displays on devices.
• Ability to hear a telephone conversation when responding to computer problems, giving technical guidance, and when talking to vendors.

Exposure to Hazards

• Physical hazard of electrical shock is present when working with electrically powered devices.
• The job carries a high degree of stress stemming from the need to meet demands and provide a customer-oriented service to the end users.

Other Skills and Abilities

• Demonstrates the ability to function in a leadership role and to accept a great deal of responsibility.
• Demonstrates a high degree of self-motivation and self-confidence resulting in the ability to make decisions and to react to changing situations.
• Drive alignment of the clinical and revenue cycle systems with the applications strategy, roadmap, and broader organizational goals and objectives.
• Collaborate with clinical and operational leadership to identify and deliver technology solutions that improve patient care, financial performance, and caregiver experience.
• Participate in enterprise IT governance, including Epic Change Control, to ensure coordinated planning, prioritization, and communication of initiatives. Represent clinical and revenue cycle applications in governance forums, steering committees, and strategic planning.
• Identify areas of inefficiency or underutilization within active application portfolio and drive optimization strategies (ex. Epic Gold Stars, Honor Roll, etc.) to maximize value from for improved caregiver and/or patient experience, quality, and/or financial performance. Assess and adopt Epic features, emerging technologies, and industry best practices to continuously improve performance and value realization.
• Lead and develop multiple applications teams responsible for configuration, support, and enhancement of Epic and other clinical and revenue cycle systems to ensure business standards and service levels are met.
• Establish team goals, metrics, and performance expectations for teams within areas of responsibility, ensuring alignment to department priorities.
• Provide regular coaching, feedback, and development planning for team members to foster growth and accountability.
• Ensure project timelines, deliverables, and budgets are effectively managed across initiatives.
• Oversee the design, build, testing, implementation, and ongoing maintenance of Epic and other clinical and revenue cycle systems.
• Manage the full application lifecycle including upgrades, enhancements, and system integrations. Ensure application documentation, compliance standards, and data governance policies are upheld.
• Serve as a trusted partner to clinicians, operational leaders, and IT peers in advancing strategic and operational goals and objectives.
• Lead or support service delivery including cross-functional projects, process improvement initiatives, and system standardization efforts and ensure business standards are achieved, as well as identifying cross-functional impacts and areas of potential risk management.
• Facilitate communication and change management strategies that promote adoption, collaboration, and system-wide alignment.

Education

• Bachelor''s Degree - in field of computer science or related field, information systems, health informatics, or a related field or equivalent experience - Required

Work Experience

• 5 Years - Progressive experience supporting Epic applications - Required
• Proven success in leading application teams within a complex healthcare setting - Required
• Experience with systems design and development from business requirements analysis through to day-to-day management. Good understanding of computer systems - Required
• Proven experience in IT planning, organization, and development, including budget development and accountability - Preferred
• Organizational skills, along with attention to detail, and the ability to achieve deadlines in a complex, dynamic environment - Preferred
• Substantial exposure to enterprise software applications and outsourced systems, including cloud based applications/systems - Preferred
• Proven leadership ability and ability to set and manage priorities judiciously - Preferred
• Positive service-oriented interpersonal and communication skills - Preferred
• Ability to motivate in a team-oriented, collaborative environment with satisfaction in helping others become more effective - Preferred

Licenses and Certifications

• Upon Hire

Travel Requirements

• Travel to off-site locations may be required. - Required
• Drive alignment of the clinical and revenue cycle systems with the applications strategy, roadmap, and broader organizational goals and objectives.
• Collaborate with clinical and operational leadership to identify and deliver technology solutions that improve patient care, financial performance, and caregiver experience.
• Participate in enterprise IT governance, including Epic Change Control, to ensure coordinated planning, prioritization, and communication of initiatives. Represent clinical and revenue cycle applications in governance forums, steering committees, and strategic planning.
• Identify areas of inefficiency or underutilization within active application portfolio and drive optimization strategies (ex. Epic Gold Stars, Honor Roll, etc.) to maximize value from for improved caregiver and/or patient experience, quality, and/or financial performance. Assess and adopt Epic features, emerging technologies, and industry best practices to continuously improve performance and value realization.
• Lead and develop multiple applications teams responsible for configuration, support, and enhancement of Epic and other clinical and revenue cycle systems to ensure business standards and service levels are met.
• Establish team goals, metrics, and performance expectations for teams within areas of responsibility, ensuring alignment to department priorities.
• Provide regular coaching, feedback, and development planning for team members to foster growth and accountability.
• Ensure project timelines, deliverables, and budgets are effectively managed across initiatives.
• Oversee the design, build, testing, implementation, and ongoing maintenance of Epic and other clinical and revenue cycle systems.
• Manage the full application lifecycle including upgrades, enhancements, and system integrations. Ensure application documentation, compliance standards, and data governance policies are upheld.
• Serve as a trusted partner to clinicians, operational leaders, and IT peers in advancing strategic and operational goals and objectives.
• Lead or support service delivery including cross-functional projects, process improvement initiatives, and system standardization efforts and ensure business standards are achieved, as well as identifying cross-functional impacts and areas of potential risk management.
• Facilitate communication and change management strategies that promote adoption, collaboration, and system-wide alignment.

Education

• Bachelor''s Degree - in field of computer science or related field, information systems, health informatics, or a related field or equivalent experience - Required

Work Experience

• 5 Years - Progressive experience supporting Epic applications - Required
• Proven success in leading application teams within a complex healthcare setting - Required
• Experience with systems design and development from business requirements analysis through to day-to-day management. Good understanding of computer systems - Required
• Proven experience in IT planning, organization, and development, including budget development and accountability - Preferred
• Organizational skills, along with attention to detail, and the ability to achieve deadlines in a complex, dynamic environment - Preferred
• Substantial exposure to enterprise software applications and outsourced systems, including cloud based applications/systems - Preferred
• Proven leadership ability and ability to set and manage priorities judiciously - Preferred
• Positive service-oriented interpersonal and communication skills - Preferred
• Ability to motivate in a team-oriented, collaborative environment with satisfaction in helping others become more effective - Preferred

Licenses and Certifications

• Upon Hire

Travel Requirements

• Travel to off-site locations may be required. - Required