| Location | Chicago, IL |
At Transcarent, we're transforming the healthcare experience by making it simpler, higher quality, and more affordable. We connect members to top-tier care through a personalized, technology-enabled experience-removing friction, aligning incentives, and delivering better outcomes at lower cost.
The Manager, Platform Solutions role sits at the center of this transformation.We are seeking a strategic and commercially driven Manager, Platform Solutions to lead the strategy, growth, and operational performance of our VirtualCare solution line and its deeper integration into our WayFindingnavigation platform.
This role requires a highly resourceful, proactive individual, with excellent communication, problem solving, project management, and healthcare solutionsbuilding experience. This leader will drive cross-functional strategic initiatives, improve thevirtual care operating model,and analyze virtual care solution performance. This role serves as the day-to-day solution leader and subject matter expert, connecting cross-functional teams and external partners to deliver a high-quality Member and client experience and advanceVirtual Care as an integrated component of the broader WayFindingplatform.
What You'll Own
Virtual Care Solution Strategy & Design
Drive innovation in Virtual Care solution offering including exploration of expanded primary care and clinical navigation care delivery models
Define success criteria for existing book of business and evolve solution to meet new client/Market needs
Improve integration of Virtual Care into the broader WayFinding Platform
Solution Performance & Operational Excellence
Align stakeholders to execute on strategy and deliver measurable outcomes against KPIs
Lead day-to-day external partnership management
Support design of scalable workflows and operating processes spanning staffing, billing/reimbursement, and launch readiness to ensure solution success
Drive operational excellence and continuous improvement through root-cause analysis
Growth, Commercialization & Market Enablement
Serve as the Virtual Care subject matter expert to support sales, implementation, RFPs, finalist presentations, client escalations, and external partner conversations
Lead adoption and expansion across employer and health plan segments by defining go-to-market motion, positioning, and pricing
Identify upsell opportunities to expand adoption across the WayFinding Platform
Cross-Functional Leadership & Delivery
Lead program governance for the integrated Virtual Care solution and serve as the day-to-day Transcarentsolutions leader and partnership manager for cross-functional teams
Program and project manage initiatives from intake through launch and ongoing optimization that improve the client and Member experience
Financial & Analytical Strength
Partner with Finance and leadership to evaluate pricing, reimbursement, margins, savings, and performance metrics
Translate performance data and market intelligence into clear recommendations and influence stakeholders toward measurable outcomes
Qualifications
Bachelor's degree required; Master's or higher in healthcare, public health or business-related field preferred
Minimum of 3-5+ years of relevant experience in healthcare business management, solutions delivery, or product management
Proven track record of building and scaling programs in healthcare, digital health, or B2B businesses.
Strong business acumen with an understanding of healthcare economics and population health.
Exceptional leadership, communication, and cross-functional collaboration skills.
Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed
Who we are
Transcarent is the One Place for Health and Care, bringing medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers.
Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences - Cancer Care, Surgery Care, and Weight Health - to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
People First: We prioritize our Members, clients, and each other in every decision
Care: Every decision starts with improving health and care for our Members
Resilience: We push boundaries and take the uncharted path to change an industry
Results: We take ownership, solve with speed, and deliver for our people and each other
Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 13 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don't apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren't looking for someone who checks each box on a page; we're looking for active learners and people who care about disrupting the current health and care with their unique experiences.
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