Mgr, Quality/Reliability

Works with various rail line services to collect, understand, and analyze locomotive component/system performance; • Generate, understand, and analyze locomotive fleet reliability metrics report-outs utilizing appropriate data sources; • Act as the Voice of the Customer for the respective locomotive fleets in the assigned region; • Support and develop regular fleet reliability discussions/presentations, both internal and external; • Utilize internal and external tools such as IntelliTrain/Uptime, LTS, SAP, PowerBI and customers' systems; • Coordinate and consult with a variety of departments, such as Design Engineering, Field Service, Supplier Quality, and Production to gather information to understand and analyze locomotive component/system failure data; • Assist in and/or lead the identification, investigation and resolution of product reliability and performance issues; • Provide information to and collaborate with Service Reliability Project and Service Reliability Engineering teams to support fleet and product improvement initiatives; • Actively monitor and track performance of improvements after implementation; • Review, approve, and deliver Service Documentation, such as Service Advisories, Maintenance Instructions, Troubleshooting guides, and Modification Instructions; Education / Training . The position will require occasional walking, standing, stooping, and bending; • Vision/Hearing Requirements - This position spends prolonged periods sitting at a desk and working on a computer and must be able to communicate effectively with internal and external customers; • Work Environment - Work in temperature-controlled environment; • Emotional Demands - Required to liaise with multiple levels within the organization, including senior leaders and managers.

City
La Grange
State:
Illinois
Company Description
Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.
Key Job Elements
• Works with various rail line services to collect, understand, and analyze locomotive component/system performance;
• Generate, understand, and analyze locomotive fleet reliability metrics report-outs utilizing appropriate data sources;
• Act as the Voice of the Customer for the respective locomotive fleets in the assigned region;
• Support and develop regular fleet reliability discussions/presentations, both internal and external;
• Utilize internal and external tools such as IntelliTrain/Uptime, LTS, SAP, PowerBI and customers' systems;
• Coordinate and consult with a variety of departments, such as Design Engineering, Field Service, Supplier Quality, and Production to gather information to understand and analyze locomotive component/system failure data;
• Assist in and/or lead the identification, investigation and resolution of product reliability and performance issues;
• Provide information to and collaborate with Service Reliability Project and Service Reliability Engineering teams to support fleet and product improvement initiatives;
• Actively monitor and track performance of improvements after implementation;
• Review, approve, and deliver Service Documentation, such as Service Advisories, Maintenance Instructions, Troubleshooting guides, and Modification Instructions;
Education / Training
• College degree with a major in Engineering, Engineering Technology, or equivalent training/experience.
Qualifications and Experience
• Understanding & resolving complex electrical and/or mechanical problems;
• Understanding of engineering theory and principles of design;
• Ability to read engineering drawings and sketches;
• Understanding of design / manufacturing process;
• High level of interpersonal skills required to work effectively with others;
• Strong verbal and written communication skills required in dealing with internal and external customers;
• Proficient with Microsoft Office software, particularly Excel;
• High level of analytical ability where problems are complex;
• Knowledge of fundamental statistics;
• Knowledge of fundamental data analytics and visualization;
• Basic locomotive knowledge;
• Passion for problem solving and continuous improvement;
• Strong organizational skills, with the ability to manage and track multiple ongoing projects;
• Willingness to travel to support projects as needed.

Preferred Skills
• Experience with EMD locomotives;
• Knowledge of locomotive shop practices;
• Knowledge of locomotive database information;
• Functional knowledge of the railroad's locomotive tracking computer system;
• Six Sigma Green Belt or higher;
• Knowledge of Shainin Red X methodologies;
• Project management experience and/or training;
• Understanding of rail operations;
• Willing to travel on extended basis (domestic and international).

Essential and Physical Activities Functions
• Motion - The position spends most of the time in an office setting. The position will require occasional walking, standing, stooping, and bending;
• Vision/Hearing Requirements - This position spends prolonged periods sitting at a desk and working on a computer and must be able to communicate effectively with internal and external customers;
• Work Environment - Work in temperature-controlled environment;
• Emotional Demands - Required to liaise with multiple levels within the organization, including senior leaders and managers. Individual must be well-spoken, able to manage multiple priorities and individual requests daily;
Benefits
Compensa