Mgr Patient Care Summit

Mgr Patient Care Summit in South Bend, IN - Careers at Beacon Health System - Jobs in Healthcare Mgr Patient Care Summit in South Bend, IN - Careers at Beacon Health System - Jobs in Healthcare

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Beacon Health System has been named to the prestigious 2023 Forbes list of America's Best Employers by State.

"We are honored to be recognized by Forbes as one of the top employers in the state of Indiana," said Beacon Health System CEO Kreg Gruber. "I am grateful to our associates for their significant contributions to our health system and their unwavering dedication to our patients every day. We strive to make Beacon a great workplace for everyone."

"I want to thank and congratulate each and every Beacon associate for their hard work, because we can't be a great employer without them," Gruber said. "This recognition would not be possible without a commitment to our mission - to deliver outstanding care, inspire health and connect with heart."

COVID Vaccination Required

Our mission is to deliver outstanding care, inspire health and connect with heart. For us to fully deliver outstanding care, we must ensure we provide the safest environment for care that we can. Beacon is now requiring the COVID vaccination for all associates.

Beacon Breaks Ground on New Memorial Hospital Patient Tower

In October 2022, Beacon Health System leaders broke ground on the new 10-story patient care tower on the campus of Memorial Hospital of South Bend. This transformational, once-in-a-generation project is designed to enrich the patient, family and visitor experience while meeting the growing healthcare needs of residents in our area for decades to come.

The tower is expected to create an estimated 500 new jobs in the community upon anticipated completion in early 2026. Click here to learn more about the new patient tower.

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Mgr Patient Care Summit

• South Bend, IN
• Resource Services
• Memorial Hospital - South Bend
• Full-time - Day - 0800-17:00
• Req #: 224739

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Summary

Reports to the Director, Summit Center. Manages staff providing patient care services and assists with managing the overall operations of the department. Performs various responsibilities in the Summit Center. Coordinates the daily activities of the Summit direct reports. Serves as a representative of the department and acts as a liaison with other departments.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Manages, plans, and coordinates the daily activities of the department staff by:

• Completing in weekly scheduling of associates.
• Coordinating associates to efficiently handle daily work load by monitoring work flow to assure accurate and timely completion of workload, and revising work assignments accordingly.
• Interprets, enforces and supports Memorial Hospital policies, procedures, protocols, and the terms and conditions of the Union bargaining contract.
• Ensuring Hospital guest relations, first impressions and interpersonal communication standards are followed.
• Facilitating resource utilization, which includes prioritizing patient needs and assigning patients.
• Ensuring the availability of equipment, supplies or other resources required for patient care.
• Coordinating staff time schedules, predicting short- and long-term staffing needs and making adjustments in staffing levels.
• Reviewing patient medical records to ensure completeness of the record and appropriate electronic documentation.
• Assists with service recovery, resolving customer concerns, conducting investigations and intervening when immediate attention is needed and reporting results to the appropriate person.
• Acting as a resource person and role model for all staff
• Working with staff to develop interpersonal and conflict resolution skills.
• Maintaining skills and providing care as staffing patterns demand.
• Coordinating with education personnel on orientation programs, continuing education, inservices, ensuring up to date skills.

Assists the Director, Patient Care Services with managing the overall operations of the department by:

• Participating in interviewing and the selection of new staff.
• Preparing and giving performance appraisals, coaching and, if necessary, disciplining staff as directed.
• Coordinating Quality Improvement/Quality Assurance activities.
• Providing input into the formation of capital and operating budgets; also assisting with the implementation of cost-efficient programs.
• Conducting product or process analysis and pursuing cost saving initiatives.
• Assisting with the development, implementation and evaluation of departmental goals, policies, procedures or standards of care.
• Participating in clinical care, Hospital and community committees and activities relating to nursing practice. Conducts department meetings as directed.
• Participation in management and team meetings as directed.
• Recommends and assists in the implementation of department policies and procedures.
• Organizes to evaluate success of the Tele sitting program.
• Helps support the responsibilities of maintaining the department budget.

Utilizes assigned computer programs to perform job duties:

• General overall knowledge of Tele tracking and how it is used.
• Monitoring and producing reports from assigned computer programs.
• Utilizing Active Staffer for scheduling purposes.
• Analyzing, documenting and correcting operational problems, as needed.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Expanding one''s knowledge, on an ongoing basis, of Memorial Hospital.
• Attending in-services and department meetings; also participating in continuing education and attending conferences as approved.
• Reading current literature that pertains to the position.
• Ensuring that excellent customer service is provided by all associates.
• Completing other job-related duties and projects as assigned.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon''s six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor''s Degree. A minimum of one year experience in a healthcare setting preferred.

Knowledge & Skills

• Demonstrates the well-developed interpersonal and communication skills necessary to build and maintain effective working relationships, and interact in a highly effective manner with all levels of staff. Also requires the ability to disseminate information in a clear concise manner.
• Demonstrates excellent organization skills necessary for project planning and to coordinate the activities of diverse groups of individuals.
• Requires the ability to effectively handle multiple (and sometimes overlapping) functions and the ability to prioritize workload.
• Requires a solid understanding of the daily operations of the department and the ability to be a strong role model for associates.
• Requires working knowledge of department policies and procedures.
• Requires knowledge of nursing care practices, equipment, procedures and techniques.
• Requires the computer skills (i.e., data entry, word processing and spreadsheets, etc.) and clerical skills (i.e., effectively operating basic office equipment - copier, fax machine, etc.) necessary to perform the essential functions of the position.
• Requires the analytical skills to identify problems, investigate facts, collect related data and formulate/implement appropriate and timely plans of action; also evaluates the results.

Working Conditions

• The ability to work varying shifts and work schedules (such as weekends and holidays) is required due to the department''s 24 hours per day, 7 days a week operation.
• Requires an understanding of the need to be responsive and reasonably adaptable due to extenuating circumstances in support of associates and department functions.

Physical Demands

• Requires the physical ability and stamina (i.e. to sit for prolonged periods of time, lift up to 15 pounds, push wheelchairs etc.) to perform the essential functions of the position.

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