Mgr, Medical Imaging (Licensed)

Job Summary:

In addition to the responsibilities listed below, this position is also responsible for leveraging thorough knowledge of imaging to ensure departmental operations within their modality are compliant with all relevant regulations; managing audits of quality and safety metrics and key performance indicators (KPIs) as required by regulatory bodies; managing efforts to align protocols and processes with guidelines and best practices; and identifying and escalating technology and equipment issues that arise.

Essential Responsibilities:

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
• Fosters an individualized and compassionate patient care atmosphere by guiding and overseeing efforts to educate patients on relevant procedures, addressing patient questions/concerns of varying complexity, and modeling behavior for personnel to facilitate patient cooperation; monitoring the implementation and adherence to protocols for maintaining patient privacy and confidentiality; managing, overseeing, and providing guidance in the process of addressing and handling routine and escalated patient questions/concerns for service recovery; and prioritizing patient well-being and comfort throughout the duration of patient visits.
• Manages the day-to-day operations of the department by ensuring the timely ordering of departmental supplies and disposables for use in assigned areas, while effectively managing inventory levels and enforcing policies/protocols for supply utilization; managing cooperative efforts with labor partners to enhance quality, service, and safety while identifying cost-saving measures across multiple teams or departments; and recommending opportunities for advancing access, service quality, and efficiency through strategic innovation and day-to-day implementation.
• Prioritizes patient and employee safety by maintaining awareness of changes made to all internal and external safety-related regulations, policies, and procedures (e.g., National Patient Safety Goals, As Low As Reasonably Achievable (ALARA) Principles); adhering to and leading others to identify the most accurate and appropriate safety measures and instructions provided to patients, family members, and hospital staff as required; managing the implementation and enforcement of rules, regulations, and standards to improve quality of care, streamline operations, and mitigate risk across multiple teams or departments; and managing the resolution of escalated varyingly complex equipment malfunctions, accidents, and/or unsafe conditions to appropriate personnel.
• Drives adherence to appropriate protocols when performing radiologic/fluoroscopic examinations by leading the evaluation of a patients clinical history with the exam to be performed, and identifying alternatives when contraindications are present; routinely monitoring and refining the appropriate criteria used to receive and double identify patients; implementing procedures for the routine evaluation of the accuracy of data entered and stored in the Radiology Information System (RIS); leveraging an in-depth understanding of the features and performance capabilities of the general radiology, fluoroscopy, and portable imaging systems; driving the use of standard strategies when selecting the technical factors that will result in optimum imaging for each patient; resolving escalated issues preventing the successful transmission of images to the Diagnostic Imaging Picture Archive and Communication System (PACS) for Radiologist interpretation; and identifying opportunities for improving the efficiency of patient processing and transportation before, during, and after the procedure.